What are the responsibilities and job description for the Dispatch Coordinator position at Marquette Transportation Company, LLC?
Position Overview:
The Crew Dispatch Coordinator is responsible for the planning, coordination, and execution of all assigned vessel crew changes. This role involves managing crew placement, ensuring efficient logistics, maintaining accurate crew change documentation, prioritizing crew safety, and fostering a customer service mindset in support of vessel personnel.
Principal Responsibilities:
Workforce Management/Support:
- Maintain accurate crew databases, crew boards, and all related documentation.
- Support crew members and foster strong working relationships with mariners.
- Support payroll close activities and maintain accurate trip records.
- Monitor KPIs (crew utilization, travel, retention) and identify improvement opportunities.
- Conduct vessel visits to maintain crew engagement and alignment.
Crew Change Execution:
- Plan and manage day-to-day crewing functions, including coordination and execution of all assigned vessel crew changes.
- Coordinate crew travel and logistics in a cost-effective and efficient manner.
- Ensure timely communication of crew change details with vessels and internal stakeholders.
- Participate in crew change meetings and support scheduling alignment.
- Perform on-call rotation, including after hours, weekends, and holidays.
- Manage travel budgets and support cost control efforts.
Safety & Training:
- Assist with new hire orientation on crew processes.
- Ensure crew meet all credentialing and qualification requirements.
Performance Feedback
- Provide performance feedback and coordinate with Port Captains, HR, and Crew Development.
Qualifications:
• Experience in crew management, preferably in the maritime industry.
• Strong communication, organization, and interpersonal skills.
• Proficient in Microsoft Office, especially Excel.
• Proven problem-solving ability and customer service mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Availability for on-call rotation, including nights, weekends, and holidays.
Education:
• High school diploma or equivalent required.
• College degree preferred (maritime, HR, or related field).