What are the responsibilities and job description for the Front Desk Agent position at Marquesa Hotel, a Noble House Hotel?
WE ARE
The Marquesa Hotel is looking for a Front Desk Agent to join our award-winning property.
OUR CULTURE | Individual Distinction, Collective Soul
The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.
A day in the life...
We are a small boutique luxury property located in the heart of Old Town Key West, FL. A Front Desk Agent greets guests, manages check-ins/outs, handles reservations, answers calls, processes payments, and resolves issues, acting as the first point of contact to ensure a positive guest experience.
At this time, we are only considering applicants who reside in the Florida Keys and/or have secured housing for relocation to a commutable distance to Key West, FL.
Requirements:You own this if you have…
Previous front desk experience and a can-do team attitude is what we are looking for.
- Computer and software proficiency: Efficiently using a keyboard, logging in/out, and navigating the operating system(s)
- Internet and web navigation: Using web browsers, searching for information, and utilizing company online software system(s)
- Must be able to exert physical effort in lifting 5 pounds to 50 pounds on occasion
- Push/Pull 50 pounds on occasion
- Endure various physical movements throughout the work area
- Remain in stationary and mobile position for at least 8 hours throughout work shift
- Satisfactorily communicate with guests, management and co-workers to their understanding
- Must have positive attitude
We’ve got you covered… At The Marquesa Hotel, we are proud to offer our team members amazing perks and benefits.
- Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
- Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and even Pet Insurance
- 401K plan with matching
- Team Member parking reimbursement program
- On Demand Pay- access to your pay before payday
- Paid Holidays/Personal/Vacation/Sick time
- Company-Sponsored Parking program for team members
- Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide)
- Career growth opportunities and Recognition Programs
- Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.
- Certain benefits apply only to full time employment status and introductory eligibility period applies
Sounds like you? We look forward to reviewing your application and resume. At The Marquesa Hotel, we look for team members with a high amount of integrity with a positive and flexible mindset. Our properties are not a one-size-fits-all and neither are our people.
At The Marquesa Hotel, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.