Receptionist

Receptionist
Marmur Medical

What we are about:
Vos Collection is a curated collection of the most recognized leaders in medical aesthetics, that are redefining the standard of excellence by providing patients consistent, remarkable outcomes that help make them feel more like themselves.

Our core values are:  RESPECT, EXCELLENCE, COMMUNITY, INNOVATION, AGILITY

Administrative Responsibilities

• Greets and receives patients/visitors to practice facility.
• Distributes and assures appropriate intake forms are completed properly.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Answer telephone calls and forwards messages accordingly.
• Schedules and confirms appointments.
• Enters patient demographic information into database.
• Ensure accuracy when recording patient data.
• Collects on-site payments as necessary. Review patient’s account and check for previous balance. Collects any previous balances owed.
• Process referrals to ancillary services (set-up appointments and complete insurance referral forms as needed).
• Maintains business office inventory and equipment by checking stock; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Responsible for retail sales of skincare products. Knowledgeable about product usage and application.
• Creates marketing sales promotions. Assisting patients in rebate redemptions.
• Engages patients via social media outlets.
• Educates patients on various treatments available. Reviews post-care instructions.
• Types letters and sends correspondence.
• Demonstrates proficiency with software applications and technology.

Organizational and Communication Skills

• Adapt communications and behaviors to fit patients’ needs and understanding.
• Maintains a clean and organized workspace.
• Maintains a clean and organized office space. Upkeeps waiting room area.
• Delivers a quality outcome consistently and follows through on commitments.

Conduct

• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Exhibits friendly, courteous and helpful behavior when interacting with patients.
• Approaches tasks with a positive attitude.
• Handles feedback/criticism well, using it as an improvement opportunity, rather than becoming angry, flustered or defensive.
• Acts in accordance with the highest possible standards of ethics and integrity and comply with work rules, standards, and procedures.
• Demonstrates honesty and trustworthiness in all interaction with others (i.e. patients, physicians, co-workers).
• Arrives to work on time and consistently.
• Demonstrates professional and respectful attitude when dealing with physicians and staff members.

Educational Background

• Some College Preferred but not required.
• High school or equivalent required

Experience

• Knowledge of Modernizing Medicine system is preferred.
• 2 years experience in a dermatology office as a receptionist or front desk coordinator is preferred.
• Must be comfortable in a fast paced environment that involves skincare product sales.

Work Location: Multiple locations

Pay: $18.00 - $23.00 per hour

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Dermatology: 2 years (Required)

Work Location: In person

Salary : $18 - $23