What are the responsibilities and job description for the Service Manager position at Marmic Fire & Safety Co.?
The Alarm Service Manager at Marmic Fire & Safety oversees the daily operations of the Alarm Department, supervising a team of employees to ensure efficient job completion. This role involves coordinating service activities, quoting repair work, managing materials and schedules, and maintaining high levels of customer service. The Alarm Service Manager is responsible for managing both routine and complex tasks related to service operations and staff management.
Department Supervision:
- Supervise day-to-day operations of the Alarm Department.
- Plan, assign, and direct work for departmental staff.
- Interview, train, and appraise employees, addressing complaints and resolving issues.
- Maintain progress for contracted jobs and ensure timely completion.
Service and Quoting:
- Quote repairs and new repair work for customers in coordination with the Branch Manager.
- Order materials for repair and quoted jobs.
- Schedule service work and technicians for all contracted work.
- Collect and review work orders, purchase orders, and daily logs weekly.
Administrative Duties:
- Check and turn in timesheets for the department.
- Maintain vehicle maintenance logs and oversee departmental compliance with safety rules and procedures.
- Attend meetings and handle additional duties as assigned.
Customer and Operational Management:
- Ensure high-quality customer service and maintain profitability for the department.
- Read and interpret safety rules, maintenance instructions, mechanical drawings, and procedure manuals.
- Prepare routine reports and correspondence.
The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Minimum Qualifications:
- At least one year of supervisory experience with a demonstrated ability to effectively manage and lead a team.
- NICET Level I in Fire Alarm Systems required.
- Experience in the fire protection service industry.
- Working knowledge of fire alarm and other systems and service protocols.
- High school diploma or equivalent.
- Proficiency in reading and understanding mechanical drawings and technical documentation.
- Ability to compute rates, ratios, percentages, and interpret drawings.
- Strong problem-solving skills and effective communication abilities.
- Capable of performing physical labor, including carrying and moving equipment and tools exceeding 50 lbs.
- Ability to work in challenging positions such as climbing ladders, high lift equipment, and working in crawl spaces or above ceilings.
- Must pass pre-employment background checks and drug screenings, with ongoing compliance throughout employment.
- Valid Driver's License
Preferred Qualifications:
- NICET II - Inspection and Testing of Fire Alarm Systems preferred.
- Strong organizational skills and experience with service management software
Benefits and Perks:
At Marmic Fire and Safety, we offer more than just competitive pay. As a full-time employee, you'll enjoy a range of great benefits, including the below. Join us and enjoy a rewarding career with excellent perks!
- Employee Ownership Program
- Medical, Dental and Vision Insurance effective the first of the month following your start date
- Tele-health services if healthcare coverage is elected
- 401K plan with up to a 4% company match
- Accrual of up to 13 days of Paid Time Off (PTO) in your first year
- 7 Paid Holidays annually
- Company vehicle and fuel card
EEO
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
About Marmic
Since 1951, Marmic has focused on one mission: protecting the communities we serve. What began as a small, family-run fire protection business has grown into a trusted national partner for complete fire and life safety services. With 1,300 team members and more than 50,000 customers, we deliver local, personal support backed by the strength and resources of a national organization.
As we’ve expanded - bringing more than 30 businesses into the Marmic family in just the past few years - we’ve built a culture where skilled technicians and industry experts can thrive, share their knowledge, and create lasting careers. We take pride in our work because it matters.
Every team member is also an owner of the company, sharing in the success they help create. That sense of ownership drives our culture of teamwork, accountability, and pride in craftsmanship. It also means our people are building a stronger financial future for themselves and their families.
Today, Marmic is one of the largest providers of comprehensive fire and life safety services in the country. Our teams install, inspect, and repair critical systems in industrial and corporate facilities, hospitals, schools, retail environments, and more—protecting lives and property every step of the way.