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Introduction

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

Compensation

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $-$K. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
  
  

Benefits

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave
  
  

Position Summary

Tyto Athene is searching for a Desktop Support Level II at Warner Robins, GA. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Responsibilities

• Provides support to end-users for PC, server, mainframe applications, and hardware.
• Performs configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• Maintains currency and highest level of technical skill in field of expertise.
  
  

Core Responsibilities

Required

• Experience managing network modernization work or system projects of similar scope and complexity
• Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Forbearing, flexible, and supportive
• On site support at Robins, GA
• Active DoD SecPlus certification.
  
  

Clearance

• Active DoD Secret clearance
  
  

Travel Required

• Minimal, less than 10%
  
  

Benefits & Perks

Yes

EEO Statement

Yes