Salesforce Architect

Salesforce Architect

Duration: 18 Months

Location: Alpharetta, GA

Job Description:

We are seeking a Salesforce Technical Architect who combines emotional maturity, empathy, and

systems thinking with deep technical and architectural expertise. The ideal candidate is process-driven

yet innovative, confident yet humble, and thrives in designing AI-first, integrated, and scalable

Salesforce ecosystems.

You will play a critical leadership role in shaping our Salesforce platform strategy — ensuring it is

intelligent, secure, and seamlessly integrated across business units and partner technologies.

This role requires someone who can still code, prototype, and experiment hands-on, while also

governing architectural standards and mentoring teams across multiple clouds and systems.

Key Responsibilities

Enterprise Architecture Leadership:

• Capable of designing and governing enterprise-scale Salesforce solutions spanning multiple

clouds and orgs, ensuring scalability, maintainability, and platform consistency.

AI-First Solution Design:

• Capable of designing and implementing AI-first experiences using Salesforce's AI ecosystem

(Einstein 1, Prompt Builder, CoPilot, Work Summaries, AgentForce).

• Leverages generative AI responsibly to enhance customer and agent journeys.

Service Cloud Expertise:

• Deeply proficient in Service Cloud console, Omni-Channel routing, and CTI integrations, with

hands-on experience in partner telephony systems such as Genesys Cloud.

• Capable of architecting Salesforce–Genesys Cloud integrations leveraging Open CTI, APIs, and

event-driven designs for real-time communication and routing.

Integration Leadership:

• Capable of designing and governing robust integration patterns with MuleSoft and other

enterprise systems, ensuring low latency, observability, and fault tolerance.

Security & Governance:

• Owns the end-to-end platform security model, including Shield encryption, event monitoring,

and advanced sharing strategies.

• Leads the Architecture/Design Review Board (DRB) to govern design standards, manage

technical debt, and enforce consistency.

Technical Excellence:

• Capable of reviewing and optimizing Apex frameworks, scalable triggers, asynchronous

processing, and governor limit management.

• Provides strategic guidance on LWC architecture, caching strategies, and performance

optimization.

DevOps and CI/CD:

• Capable of defining and enforcing DevOps pipelines (Copado, Jenkins, GitHub Actions, etc.) to

ensure automated, secure, and consistent deployments across orgs.

• Championed a generative culture of information-sharing and collaboration between

Development and Operations teams, streamlining the end-to-end delivery pipeline.

Hands-On POC Development:

• Capable of building proofs of concept (POCs) and rapid prototypes to validate ideas, test AI-

driven features, or demonstrate architectural approaches.

Mentorship & Leadership:

• Mentors senior developers and tech leads, fosters architectural thinking across teams, and

serves as the final technical escalation point for platform issues.

Preferred Experience & Certifications

• Primary Cloud: Salesforce Service Cloud (including Omni-Channel, Voice, and CTI Integrations).

• Secondary Cloud: Experience Cloud and exposure to multi-org, multi-cloud & multi-org

landscapes.

• Integration Platforms: Strong hands-on experience with MuleSoft and REST-based API

architectures.

• Telephony Integrations: Experience with Genesys Cloud or other CTI/voice platforms through

Salesforce Open CTI, WebRTC, or Embedded Softphone implementations.

• AI Experience: Familiarity with Einstein 1 Platform, Prompt Builder, CoPilot, and AgentForce for

designing AI-driven automation.

• Good to Have:

Salesforce AgentForce Specialist Certification or strong LLM prompt engineering

experience.

• Familiarity with Data Cloud, Event-Driven Architectures, and API-led connectivity.

• Strong grounding in DevOps, Copado or similar DevOps tool for CI/CD, test automation, and

release governance.

Ideal Candidate Traits

• Emotionally mature and empathic leader — listens deeply, communicates with humility, and

drives collaboration across business and IT.

• Systems thinker — sees the full architecture, not just the components.

• Confident yet humble — leads with influence, not authority.

• Process-oriented — brings structure, discipline, and governance to technical design.

• Hands-on technologist — can roll up sleeves to debug, prototype, or build when needed.

• Innovative and AI-curious — constantly explores how AI and automation can elevate user

experience and efficiency.