Security Training and Development Manager

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

DAILY: 

• Oversee the MSC contract requirements, training and development is being followed.
• Forecast and Implementation of the Training Program.
• Develop and Implement site specific security training
• Ensure Training Manager is Faciilating ongoing MSC/Site Specific Trainin to all Personnel.
• Communicate and Keep Appraised, Account Manager.
• Prepare all pertinent information for shift briefings, as it pertains to site operations.
• Monitor, update, and review all MSC/client-specific processes performed by the security operations center. 
• Manager overall personnel.
• Objectively review/approve/rescind disciplinary action on a case-by-case situation.
• Oversee the addressing of any issues and provide feedback to ensure that the needs of Client SEC-OPS team are heard and are being met.
• Oversee the management and development of operation team members. 
• Oversee officer area upkeep; coordinate with all who share space to ensure that the office has a professional look and is kept organized and free of clutter and that items are being properly used. 
• Oversee and assist with TrackTik management.
• Oversee and assist in ensuring the minimulization of NBOT at Client  Accounts.
• Complete or coordinate tasks assigned by the account manager. 

WEEKLY: 

• Create and present training for the guard force and specialty positions. 
• Prepare briefing training topic presentations. 
• Oversee the management of MSC employee pay rates.
• Oversee NBOT% for Client Accounts.
• Oversee the turnover ratio % of Client accounts.
• Oversee the management of all personnel.
• Maintain frequent and positive or accountable contact with subordinate staff. 
• Conduct or coordinate employee separations.
• Conduct or coordinate employee counseling.
• Conduct or coordinate the maintaining of Client business assigned.
• Conduct or coordinate operations shared drives. 

MONTHLY: 

• Oversee and record training metrics.
• Prepare and present security officer and specialty in-service training presentations.
• Monthly syncs with the client with regard to Training/Monthly/Quarterly business review.
• Arrange state of the branch meetings with on site Leadership/Officers for further build cooperation and lend support to site leadership/officers. 
• Audit the functionality of all MSC required systems. 
• Coordinate and assist with ERP'S/SOP’S safety plan / Drill. 
• Oversee remedial trainings. 
• Oversee the delivery of training content.
• Update SOP’S, ERP’S, Appendix, Post Orders as needed.

Responsibilities: 

• Must have California Guard Card.
• Experienced Passionate Speaker
• Professional and Knowledgeable Trainer
• Comfortable addressing a big audience
• Data Capturing and Employee Metrics
• Must have Excel Spreadsheet and PowerPoint experience.
• Forecast and implementation of Training Program (existing and new deliverables).
• Interact with all guests (clients, employees, and guests) in a professional demeanor.
• Foster client relationships through continuous communication and support.
• Develop and implement site-specific security policies to successfully execute the contract.
• Ensure officers are performing all assigned duties, including but not limited to time sheets, daily logs, activity and incident reports.
• Review and verify all reports and logs for accuracy.
• Address and rectify all employee relations and payroll concerns in a timely manner.
• Recruit, hire, and train officers to ensure operational performance and coverage is met.
• Conduct regular site inspections to ensure compliance (uniform and equipment).
• Utilize approved security equipment (CCTV, radios, computers/tablets, etc.).
• Effectively communicate all pertinent information to the team in a timely manner.
• Manage security personnel, including but not limited to scheduling, counseling, and/or disciplinary actions when necessary.
• Conduct regular site inspections to ensure compliance (uniform and equipment).
• Other duties to be determined by management. 

Benefits:

• Insurance: medical, vision and dental
• Short-term disability
• Critical care/Hospital Indemnity
• Complimentary life insurance
• Pet insurance
• Legal assistance/guidance
• Identity the protection
• Paid training
• Paid time off
• Competitive compensation
• 401(k)
• Career advancement opportunities
• Continuous learning opportunities through LMS
• Employee referral bonus program
• Employee assistance program (EAP)
• Employee recognition events
• Employee performance incentives/rewards
• Professional growth and development opportunities