What are the responsibilities and job description for the GSOC Manager (On-Site | Experience Required) position at marksman?
Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!
The Global Security Operations Center (GSOC) Manager is responsible for overseeing and leading the daily operations of the GSOC to ensure the safety, security, and continuity of personnel, facilities, assets, and overall business operations. This role provides operational leadership and strategic direction while maintaining constant situational awareness across all assigned locations. The GSOC Manager supervises and develops a team of GSOC Operators and Analysts, ensuring all staff are properly trained, performance expectations are met, and standard operating procedures are consistently followed. The position is responsible for coordinating timely and effective responses to security incidents, emergencies, alarms, threats, and critical events while ensuring proper documentation, reporting, and escalation procedures are maintained. The GSOC Manager works closely with internal leadership teams, clients, law enforcement, emergency responders, and external partners to support crisis management, risk mitigation, and business continuity efforts. Additional responsibilities include monitoring security systems and technologies, evaluating operational effectiveness, implementing process improvements, managing staffing and scheduling, conducting quality assurance reviews, and ensuring compliance with company policies and client expectations. The ideal candidate possesses strong leadership, communication, analytical, and decision-making skills with the ability to perform effectively in a fast-paced, high-pressure environment.
Key Responsibilities
• Oversee 24/7 GSOC operations, ensuring full coverage and operational efficiency
• Supervise, train, and develop GSOC staff, including scheduling and performance management
• Monitor and respond to security incidents, alarms, and global events
• Lead incident response efforts and ensure proper escalation protocols are followed
• Maintain and improve standard operating procedures (SOPs)
• Coordinate with internal teams, law enforcement, and emergency services as needed
• Analyze security trends and produce incident reports and risk assessments
• Ensure compliance with company policies and security best practices
• Manage GSOC systems such as CCTV, access control, and incident management platforms
Qualifications
• Minimum 3–5 years of GSOC or security operations experience
• At least 1–2 years in a supervisory or management role
• Strong knowledge of security systems and monitoring tools
• Excellent decision-making and problem-solving skills
• Ability to work in a fast-paced, high-pressure environment
• Strong written and verbal communication skills
• Proficiency in report writing and incident documentation
Preferred Qualifications
• Experience in a corporate or global security environment
• Familiarity with threat intelligence and risk analysis
• Certifications such as CPP, PSP, or similar preferred; college degree preferred
Work Details
• On-Site Position (not remote)
• Open availability required (including nights, weekends, and holidays)
• Competitive pay based on experience
Pay and Benefits
• Annual Salary: $108,000
• Insurance: medical, vision, and dental
• Pet insurance
• Paid training
• Competitive compensation
• 401(k)
• Career advancement opportunities
• Continuous learning opportunities through LMS
#IND4
Salary : $108,000