What are the responsibilities and job description for the FLEX Security Officer (Dispatch) in Plano, TX position at marksman?
Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!
Marksman Security Corporation is Now Hiring for FLEX Dispatch Communications Officers
Site Location: Toyota Motor North America, Inc. - 6565 Headquarters Dr, Plano, TX 75024
Are you ready to make a difference in people’s lives?
Marksman Security is looking for qualified candidates to join our team of dedicated and compassionate security officers and firefighters.
FLEX - Dispatch Communications Officers
$20.00 p/h
FLEX Hours - Afternoon / Overnight Needed ASAP
This is a Part Time position. Weekend and holiday availability is required. Must be able to respond to work assignments with little to no advance notice.
Security Operations Center Experience is Required
The ideal candidate will have previous experience in security AND customer service fields.
Join our growing team as a FLEX Dispatcher, where you’ll play a critical role in maintaining the safety and security of people, assets, and operations in North America.
You will be responsible for monitoring security systems, dispatching response personnel, and coordinating emergency communication — 24/7/365.
The site is a Headquaters location, and will require the hightest level of professionalism, customer service, and high quality candidates with excellent work ethics.
Key Responsibilities:
- Monitor emails, access control, and alarm systems in real-time.
- Monitor the facility's CCTV to check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized people.
- Dispatch field security officers and emergency responders during incidents.
- Manage incoming phone calls and alerts via internal communications system, national weather, and act quickly and decisively.
- Document incidents accurately in security electronic reporting platforms.
- Follow standard operating procedures and escalation protocols.
- Provide support during emergencies (fire, medical, intrusions, natural disasters).
- Utilize internal communications systems, including radio, intercom, telephone, PA systems, and computer-based software with a high level of professionalism.
- Operate facility badging software, including enabling and disabling badges.
- Provide security support for various client projects and events.
- Administer all client policies for controlling access to client property
Qualifications:
- At least 21 years of age or older
- High school diploma or equivalent
- Non-Commissioned security license through the state of Texas
- Previous dispatch experience required
- Strong customer service skills
- Familiarity with report writing
- Monitoring and surveillance experience
- Must be able to multitask and prioritize assigned tasks
- Previous security experience is required
- Attentive to detail
- Must be able to multitask in a fast-paced environment
- Previous experience utilizing security equipment and protocols required
- Must be able to pass pre-employment screening (background and drug)
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