What are the responsibilities and job description for the Director of Security position at Marksman Security?
Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!
The Security Site Supervisor (Non-Exempt) oversees shift security operations across multiple Class A commercial buildings. This role ensures all posts are staffed, officers perform to standard, and tenants, visitors, and property assets remain safe and secure. The Supervisor leads by example, providing hands-on support while maintaining a high level of customer service and professionalism.
Key Responsibilities:
The Security Site Supervisor (Non-Exempt) oversees shift security operations across multiple Class A commercial buildings. This role ensures all posts are staffed, officers perform to standard, and tenants, visitors, and property assets remain safe and secure. The Supervisor leads by example, providing hands-on support while maintaining a high level of customer service and professionalism.
Key Responsibilities:
- Supervise all on-site security personnel (lobby, patrol, access control).
- Ensure post orders are followed correctly.
- Monitor CCTV, alarms and access systems.
- Respond to emergencies (fire alarms, medical, power outages, disturbances).
- Coordinate with police, fire, and EMS when needed.
- Conduct Safety inspections and identify risks.
- Create and manage officer schedules including call-offs, shift coverage, and overtime.
- Ensure officers adhere to post orders, uniform standards, and company policies.
- Conduct performance evaluations, address performance issues and document disciplinary actions when necessary.
- Train and onboarding new officers and provide ongoing coaching.
- Act as main point of contact for tenant/visitors regarding any security issues.
- Maintain a visible and professional presence throughout all assigned properties.
- Respond to tenant concerns, service requests, and security-related issues promptly.
- Ensure officers provide exceptional customer service to tenants, visitors, and vendors.
- Respond to incidents, emergencies, alarms, and disturbances.
- Ensure all incidents are properly documented in detailed, accurate reports.
- Notify management and escalate issues as required.
- Assist with investigations and follow-up actions.
- Work closely with property management and engineering.
- Monitor loading dock activity and vendor access.
- Ensure parking operations (gates, arms, traffic flow) are functioning properly.
- Complete daily activity reports, shift summaries, and incident documentation.
- Assist with timekeeping verification and shift scheduling support.
- Monitor overtime usage and report staffing needs.
- Safety & Compliance
- Enforce safety protocols and emergency procedures (fire, evacuation, medical, etc.).
- Ensure compliance with company policies, local regulations, and property standards.
- Identify and report security risks, hazards, or maintenance concerns
- Minimum 21 years of age or older.
- A high school diploma or general education degree (GED).
- Minimum 2–3 years of security experience, preferably in Class A or commercial real estate environments.
- Previous supervisory or lead officer experience.
- Strong leadership, communication, and conflict resolution skills.
- Ability to manage multiple sites and priorities during a fast-paced shift.
- Proficient in report writing and basic computer systems (incident reporting, access control, CCTV).
- Must be CPR/AED certified or able to obtain certification within 10 day of hire
- Must be Workplace violence trained or able to obtain within 10 day of hire
- Must be Active shooter trained or able to obtain within 10 day of hire
- Must have a valid driver's license and clean driving record.
- As a condition of employment, applicants will be subject to a background and fingerprint investigation in accordance with all federal, state, and local laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Experience supervising multi-building or campus-style properties.
- CPR/First Aid/AED certification.
- Military or law enforcement background (a plus).