(SOC) Operator/Analyst

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

MUST HAVE Security Operations Center (SOC) experience and a studio background.

Answer emergency and non-emergency requests via:

• Chim

• Radio Communication

• Phone

• Email

Monitor and compile information on site incidents for incident summaries

• Generate reports for security leadership

• Zinc

• Daily Leadership BrieZ

• Track Tik/eHub 

Use available resources to provide information to the Protective Services (SPS) team

• Chime

• Radio Communication

• Phone

• Email

Maintain an open line of communication with The Culver Steps (TCS) Security Command Center.

• Share alarm response details with the BAC via:

• Chime

• Phone

Follow the escalation process for Zone 4 and Zone 6 alarms

• SOC dispatches appropriate rover to the location of the alarm

• Report the finding provided by the rover in the appropriate Chime group

• Initiate the proper mitigation process (if needed): Follow the SOP protocols

Log all requests in the appropriate tracking platforms:

• Sim-T

• Airtable                                                                                                                                                                      

Inform security personnel and field units about requests and pertinent information

Monitor and manage unlock requests and escorts

Address security issues and work with Shift Supervisors to suggest solutions

• Generate Sim-T for all camera/badge reader issues

• Generate Sim-T for general maintenance issues

• Follow-up on maintenance Sim-T and escalate where necessary

• Assist with updating the communication on Sim-T requests pertaining to SPS escorts

Proper radio communication with security personnel and TCS Security Command Center

• Manage and track the status of requests for the security personnel and other personnel

Respond to phone calls and emails consistently

• Utilizing the approved greeting 

• Reference the approved email templates and email signatures

Assist with badging requests after hours

• Printing

• Managing access levels

Monitor Lenel system

• Access control

• Video Surveillance

Qualifications:

• Must have Valid State BSIS California Guard Card.
• Excellent communication, leadership, grammar, spelling, and writing skills.
• Ability to remain calm and make decisions in emergency situations.
• Knowledge of security protocols and procedures.
• Bachelor’s degree in criminal justice, cyber security, information technology, emergency management, and/or business administration, or certifications in related fields preferred
• Type 55 to 75 words per minute.
• An understanding of security operations and Incident Command Systems.
• Strong interpersonal, critical thinking, and time management skills.
• Ability to multitask and prioritize your assigned task in a timely manner.
• A great communicator that gets the value of teamwork.
• Comfortable in an ever-changing, fast-paced, and stressful environment.
• Proven experience working as a dispatcher, call center representative, and/or security command center operator.
• Must successfully pass Pre-Employment background check.
• Must have Security Guard Card.