Technology Operations Lead

The Technology Operations Lead serves as the execution and coordination hub of the MarketWise Publishing Group Technology team. This role is the connective tissue between the CTO, the Director of Technology Operations, and the professionals and external partners that make up the technology organization. It is not a traditional project management or product management role.

The primary responsibility is running the day-to-day business of the tech team: ensuring projects stay on track, people have what they need, vendor relationships are managed, cross-functional coordination is healthy, and leadership has the information needed to make good decisions. The right candidate is a natural organizer and communicator who builds trust quickly, thrives in complex environments, and takes genuine satisfaction in helping a team function better.

This role is based in our Baltimore office and will require in-office presence at least 3 days per week.

Key Responsibilities

Project & Portfolio Coordination

• Maintain a clear, current view of all active initiatives across the Technology team.
• Own team project tracking systems (Jira, Confluence, or equivalent); ensure adoption, hygiene, and consistent use.
• Coordinate sprint planning and release cadence alignment across product, data, and development teams.
• Facilitate the intake and approval process for new work requests entering the team’s queue.
• Surface blockers, dependencies, and risks to the CTO and Director of Technology Operations are proactively addressed.
• Drive follow-through on commitments across teams without requiring executive escalation.

People & Team Operations

• Serve as the operational point of contact for team members on day-to-day logistics, processes, and coordination.
• Lead job description development and revision in collaboration with department leaders and HR.
• Coordinate new hire onboarding: logistics, system access, orientation scheduling, and ramp-up support.
• Support the annual performance review cycle; ensure materials are collected and timelines are met.
• Track headcount and open roles; coordinate recruiting pipeline management with HR.

Vendor & Contractor Management

• Own day-to-day coordination with the iTransition offshore organization: resourcing, access management, hours tracking, and communication.
• Manage the administrative aspects of active contractor relationships and transitions as directed.
• Track contracts, renewals, and vendor invoicing; flag issues and escalate to the Director of Technology Operations as appropriate.

Cross-Functional Coordination

• Serve as the primary operational liaison between the Technology team and cross-brand stakeholders, including Editorial, Customer Service, Marketing, and publishing teams.
• Represent the Technology team in cross-functional meetings where CTO- or Director-level presence is not required.
• Ensure cross-team commitments are tracked and honored; close the loop on open items.
• Support cross-brand integration and scaling efforts as the consolidated MPG Technology team continues to mature.

Executive Communications & Reporting

• Prepare regular executive summaries and status reports for leadership to share with stakeholders across the organization.
• Draft team-wide announcements, process communications, and meeting agendas.
• Maintain a structured communications cadence so all brand stakeholders are kept informed without requiring ad-hoc escalations.
• Support budget tracking and resource allocation reporting.

Qualifications

Required

• 5 years of experience in an operations, project management, or business operations role, preferably within a technology, SaaS, or media/publishing environment.
• Demonstrated ability to coordinate complex, multi-workstream projects with multiple stakeholders.
• Experience managing or coordinating external vendor and contractor relationships, including contract and deliverable tracking.
• Proficiency with project management and collaboration tools such as Jira, Confluence, Asana, or equivalent.
• Excellent written and verbal communication skills, including experience preparing executive-level communications and status reports.
• High emotional intelligence; able to build trust with technical and non-technical stakeholders at all levels.
• Comfortable in a fast-paced environment where processes exist but are continuously evolving, and where assessing, refining, and improving how things work is expected.
• Bachelor’s degree in Business Administration, Communications, Information Systems, or a related field, or equivalent professional experience

Preferred

• Experience in fintech, financial services, or media/publishing technology organizations.
• Background coordinating between editorial or content teams and technology teams.
• Familiarity with offshore or distributed team management.
• Experience in people operations, HR coordination, or talent acquisition support.
• PMP, Scrum Master, or equivalent project management certification.
• Prior experience within a multi-brand publishing or financial media organization.

What We Offer

• Be part of a creative, fast-paced team.
• An entrepreneurial and innovative environment
• Competitive salary starting at $105,000-$128,000 commensurate with experience.
• Comprehensive benefits package including health, dental, and vision insurance, 401 (k) match, and 12 paid company holidays.

About MarketWise

At MarketWise, we thrive on new ideas and the entrepreneurial spirit. Naturally, we are always looking for new people, explorers, and innovators. If you are interested in a career where your ideas will not only be heard but celebrated, we’d like to hear from you.

MarketWise started in 1999 with one brand and the simple idea to publish intelligent, independent, insightful, and in-depth investment research and treat the self-directed investor the way we would want to be treated. That simple idea worked and has guided our decisions ever since. Our companies provide our subscribers with the research, education, and tools that they need to navigate the financial markets.

Since our inception, we have evolved significantly, expanding into a comprehensive suite of diversified investment research products and solutions from various financial research companies. Today, MarketWise subsidiaries offer research across various platforms, including desktop, laptop, and mobile devices such as tablets and cell phones.

We offer a comprehensive portfolio of high-quality, independent, and spirited investment research, as well as several software and analytical tools, on a subscription basis. MarketWise’s editors cover a broad spectrum of investments—ranging from commodities to equities, to distressed debt and cryptocurrencies—offering 100 products on multiple platforms through 6 customer-facing brands.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.