Operations Coordinator

Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

The Operations Coordinator position is responsible for managing and coordinating various tasks, process and activities within the program to ensure a smooth and efficient operations.  Additionally, they are responsible for planning and scheduling activities, coordinating and communicating with internal and external stakeholders, monitoring and evaluating the performance and quality of operations, implementing, enforcing, and updating policies and procedures.  The Operations Coordinator is also tasked with leveraging system data to produce regular department reports, coverage analysis, audits, and other business-related needs.

Essential Job Functions:

• Perform day to day administrative tasks associated with the program
• Responsible and manages the new hire process
• Maintain informational data fields (“tags”) within key systems (including, but not limited to, SalesForce, Kronos, and OneSource, etc)
• Audit existing database content for discrepancies and update / correct errors and inconsistencies as needed
• Collaborates with managers to establish and improve operational procedures, policies, and processes.
• Identifying and resolving operational issues to maintain efficiency
• Prepare presentations, status reports, and visual materials
• Develop and execute reporting as needed
• Use system data to perform light analysis for business or program needs and report out findings (examples: density of reps in an area, correlation between reps with a required skillset to a particular work assignment, etc.)
• Daily communication (phone / email) with select program leaders and front-line representatives
• Work closely with WorkForce Management Admin team and Geo-Information Services (GIS) team to ensure data is accurate / consistent across multiple MarketSource software platforms.

Qualifications

Job Requirements:

• 1 Years experience in similar support / operational role
• Bachelor's Degree and/or equivalent work experience
• Experience maintaining data structures (geo-locations / system tags)
• Experience with WFM and Survey Platforms (SalesForce, Kronos, etc)
• Occasional weekend shifts may be required as part of this role

Required Knowledge, Skills, and Abilities:

• Understanding of business systems/processes and client expectations
• Proactive and self-motivated with an entrepreneurial “can do” attitude
• Working knowledge of the Internet and web-based data collection and reporting
• Ability to prioritize, organize, problem solve, meet deadlines and goals
• Ability to communicate effectively and provide follow-up
• Ability to work collaborate effectively with others
• Strong written/oral communication and interpersonal skills
• Attention to detail and accuracy
• Ability to manage multiple tasks and prioritize effectively
• Intermediate to advanced user with Microsoft Office Products, Apps and Services

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@marketsource.com.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Posting Information