What are the responsibilities and job description for the Operations Coordinator position at MarketSource, Inc?
Operations Coordinator
MarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world’s most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta, GA.
Summary:
The Operations Coordinator position is responsible for managing and coordinating various tasks, process and activities within the program to ensure a smooth and efficient operations. Additionally, they are responsible for planning and scheduling activities, coordinating and communicating with internal and external stakeholders, monitoring and evaluating the performance and quality of operations, implementing, enforcing, and updating policies and procedures. The Operations Coordinator is also tasked with leveraging system data to produce regular department reports, coverage analysis, audits, and other business-related needs.
Essential Job Functions:
• Perform day to day administrative tasks associated with the program
• Responsible and manages the new hire process
• Maintain informational data fields (“tags”) within key systems (including, but not limited to, SalesForce, Kronos, and OneSource, etc)
• Audit existing database content for discrepancies and update / correct errors and inconsistencies as needed
• Collaborates with managers to establish and improve operational procedures, policies, and processes.
• Identifying and resolving operational issues to maintain efficiency
• Prepare presentations, status reports, and visual materials
• Develop and execute reporting as needed
• Use system data to perform light analysis for business or program needs and report out findings (examples: density of reps in an area, correlation between reps with a required skillset to a particular work assignment, etc.)
• Daily communication (phone / email) with select program leaders and front-line representatives
• Work closely with WorkForce Management Admin team and Geo-Information Services (GIS) team to ensure data is accurate / consistent across multiple MarketSource software platforms.
Job Requirements:
• 1 Years experience in similar support / operational role
• Bachelor's Degree and/or equivalent work experience
• Experience maintaining data structures (geo-locations / system tags)
• Experience with WFM and Survey Platforms (SalesForce, Kronos, etc)
• Occasional weekend shifts may be required as part of this role
Required Knowledge, Skills, and Abilities:
• Understanding of business systems/processes and client expectations
• Proactive and self-motivated with an entrepreneurial “can do” attitude
• Working knowledge of the Internet and web-based data collection and reporting
• Ability to prioritize, organize, problem solve, meet deadlines and goals
• Ability to communicate effectively and provide follow-up
• Ability to work collaborate effectively with others
• Strong written/oral communication and interpersonal skills
• Attention to detail and accuracy
• Ability to manage multiple tasks and prioritize effectively
• Intermediate to advanced user with Microsoft Office Products, Apps and ServicesMarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575.
MarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world’s most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta, GA.
Summary:
The Operations Coordinator position is responsible for managing and coordinating various tasks, process and activities within the program to ensure a smooth and efficient operations. Additionally, they are responsible for planning and scheduling activities, coordinating and communicating with internal and external stakeholders, monitoring and evaluating the performance and quality of operations, implementing, enforcing, and updating policies and procedures. The Operations Coordinator is also tasked with leveraging system data to produce regular department reports, coverage analysis, audits, and other business-related needs.
Essential Job Functions:
• Perform day to day administrative tasks associated with the program
• Responsible and manages the new hire process
• Maintain informational data fields (“tags”) within key systems (including, but not limited to, SalesForce, Kronos, and OneSource, etc)
• Audit existing database content for discrepancies and update / correct errors and inconsistencies as needed
• Collaborates with managers to establish and improve operational procedures, policies, and processes.
• Identifying and resolving operational issues to maintain efficiency
• Prepare presentations, status reports, and visual materials
• Develop and execute reporting as needed
• Use system data to perform light analysis for business or program needs and report out findings (examples: density of reps in an area, correlation between reps with a required skillset to a particular work assignment, etc.)
• Daily communication (phone / email) with select program leaders and front-line representatives
• Work closely with WorkForce Management Admin team and Geo-Information Services (GIS) team to ensure data is accurate / consistent across multiple MarketSource software platforms.
Job Requirements:
• 1 Years experience in similar support / operational role
• Bachelor's Degree and/or equivalent work experience
• Experience maintaining data structures (geo-locations / system tags)
• Experience with WFM and Survey Platforms (SalesForce, Kronos, etc)
• Occasional weekend shifts may be required as part of this role
Required Knowledge, Skills, and Abilities:
• Understanding of business systems/processes and client expectations
• Proactive and self-motivated with an entrepreneurial “can do” attitude
• Working knowledge of the Internet and web-based data collection and reporting
• Ability to prioritize, organize, problem solve, meet deadlines and goals
• Ability to communicate effectively and provide follow-up
• Ability to work collaborate effectively with others
• Strong written/oral communication and interpersonal skills
• Attention to detail and accuracy
• Ability to manage multiple tasks and prioritize effectively
• Intermediate to advanced user with Microsoft Office Products, Apps and ServicesMarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
- Medical, dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575.
