What are the responsibilities and job description for the Operations Manager position at MarketPlace 4 Insurance?
Marketplace 4 Insurance is an innovative provider in the insurance sector, dedicated to delivering exceptional coverage options and service to our clients. As we continue to grow, we are looking for a dynamic Operations Manager to join our leadership team and oversee the day-to-day operations of our agency. This role is essential in ensuring that our agency runs smoothly while maintaining high levels of customer satisfaction and operational efficiency.
- Oversee daily operation of the insurance agency, ensuring processes are efficient and effective.
- Implement operational strategies to drive efficiency and maximize satisfaction.
- Lead, mentor, and develop a team of customer service representatives and insurance agents.
- Monitor performance metrics and ensure that teams meet compliance and regulatory standards.
- Manage and optimize workflows to improve client service delivery.
- Collaborate with other departments to align operations with overall agency goals.
- Stay updated on industry trends and regulatory changes to ensure best practices.
- Ensure a high level of employee engagement and team morale.
Requirements:
- Bachelor’s degree in business administration, management, related field or similar years of experience.
- Minimum of 5 years of experience in the insurance industry, with at least 2 years in a management role.
- Strong knowledge of insurance operations, products, and compliance.
- Excellent leadership, communication, and interpersonal skills.
- Proficient in data analysis and performance metrics.
- Ability to hance multiple priorities in a fast-paced environment.
- Proficiency in using agency management systems and CRM software.
- Must have active Property & Casualty Insurance license.
- Must work on-site