What are the responsibilities and job description for the Client I.T. & Web Support Specialist position at Marketing Plus?
About the Role
Marketing Plus is seeking a full-time Client IT & Web Support Specialist to join our team in Albert Lea. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and has a strong interest in both IT systems and website management.
As a key member of our technical support team, you will help clients troubleshoot email and website issues, manage backups and security, oversee domain/DNS/SSL updates, and manage Google Business Profiles (GBPs). This is a client-facing role that requires strong communication skills and the ability to explain technical concepts in a way that clients can understand.
This position is hybrid. Mondays are required in the office, with additional in-office days as needed.
Responsibilities
- Provide support for client IT-related issues, including email setup, troubleshooting, and connectivity problems.
- Monitor, perform, and manage website backups, ensuring recovery plans are in place.
- Maintain and enhance website security protocols, including SSL certificates and software updates.
- Handle domain management, DNS updates, and SSL installations or renewals.
- Manage and optimize Google Business Profiles (GBPs) for clients, including updates, troubleshooting, and SEO best practices.
- Troubleshoot website errors, plugin conflicts, and hosting-related issues.
- Collaborate with the web design/development team to support smooth launches, migrations, and updates.
- Document processes and maintain records of client IT systems, domains, and security status.
- Communicate effectively with clients, providing clear updates and recommendations.
Qualifications
Required:
- Basic knowledge of HTML/CSS and website configuration.
- Strong knowledge of DNS, SSL, domains, and web hosting environments.
- Familiarity with IT troubleshooting (email clients, connectivity, general software issues).
- Understanding of website security best practices and backup management.
- Professional communication and customer service skills.
- Strong organizational skills and attention to detail.
Preferred:
- Experience with WordPress or similar CMS platforms.
- Experience managing Google Business Profiles (GBPs), including updates and issue resolution.
- Prior client-facing IT or technical support experience.
- Familiarity with Google Workspace, Microsoft 365, or similar platforms.
Why Join Marketing Plus?
- Hybrid schedule with Mondays in-office, providing flexibility throughout the week.
- Opportunity to work on a variety of projects across IT and web systems.
- Collaborative, supportive team culture.
- Professional development and growth opportunities.
Submit your resume: Careers - Marketing Plus of MN