What are the responsibilities and job description for the Customer Service Assistant position at Marketing Consultancy Lab?
Job Title : Customer Service Assistant
Location: Miami, FL
Job Type: Full-time
Note On-campus work in Miami, FL
Job Summary:
We are seeking a dedicated and personable Customer Service Assistant to join our dynamic team. This role is ideal for individuals who are passionate about providing exceptional customer support and creating a positive experience for every client. As a Customer Service Assistant, you will be the first point of contact for customers, helping to resolve inquiries, provide information about our products and services, and ensure overall customer satisfaction.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and professionally.
- Process orders, forms, applications, and requests.
- Maintain detailed and organized records of customer interactions.
- Collaborate with other departments to resolve complex customer problems.
Qualifications & Skills:
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations calmly and effectively.
- Proficiency with customer service software and tools.