What are the responsibilities and job description for the Customer Account Representative position at Marketing Card Technology?
Company Description
Marketing Card Technology (MCT) is a U.S.-based, minority-owned company specializing in card production and direct mail solutions. Headquartered in the Chicago suburbs, MCT provides secure and customizable card options such as payment, access, gift, and promotional cards. The company also offers expert card design support, digital printing, and highly personalized direct mail services with optimized postage. With decades of industry expertise, MCT is customer-focused and committed to delivering high-quality results to organizations of all sizes.
Role Description
We are seeking a full-time, on-site Customer Account Representative to join our team in Darien, IL. This role involves direct mail /Letter Shop managing customer accounts to ensure satisfaction, addressing service inquiries, and maintaining strong communication with clients. The individual will assist with day-to-day account management tasks, act as a point of contact for customer needs, and ensure seamless coordination between internal teams and external clients.
Qualifications
Marketing Card Technology (MCT) is a U.S.-based, minority-owned company specializing in card production and direct mail solutions. Headquartered in the Chicago suburbs, MCT provides secure and customizable card options such as payment, access, gift, and promotional cards. The company also offers expert card design support, digital printing, and highly personalized direct mail services with optimized postage. With decades of industry expertise, MCT is customer-focused and committed to delivering high-quality results to organizations of all sizes.
Role Description
We are seeking a full-time, on-site Customer Account Representative to join our team in Darien, IL. This role involves direct mail /Letter Shop managing customer accounts to ensure satisfaction, addressing service inquiries, and maintaining strong communication with clients. The individual will assist with day-to-day account management tasks, act as a point of contact for customer needs, and ensure seamless coordination between internal teams and external clients.
Qualifications
- Strong focus on customer satisfaction and experience in customer service
- Proficiency as a Customer Service Representative with a focus on delivering exceptional service
- Excellent communication skills to foster client relationships and effectively manage accounts
- Experience or skills in account management to oversee client portfolios and ensure smooth project execution
- Ability to work collaboratively within a team and meet deadlines
- Proficiency in basic computer applications and CRM software
- A detail-oriented approach to managing multiple priorities
- Previous experience in the printing, card production, or direct mail industries is a plus
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