Client Specialist [Contract to Perm]

Company Description

MarketDesign Consulting is a boutique business consulting firm specializing in partnering with technology start-ups, solutions providers, VARs, and MSPs to create effective growth strategies. Our team is renowned for distinguishing brands, fostering collaboration, and generating demand. With decades of expertise in IT marketing and leadership, we focus on crafting personalized go-to-market strategies that align a company’s goals with its operations, ensuring optimal visibility and impact in the industry. Serving clients across the nation, we bring clarity and strategic direction to help businesses achieve their objectives.

Role Description

This is a contract role in Syracuse for a Client Specialist, with the opportunity to convert to a permanent position. As a Client Specialist, you will manage client relationships, resolve client inquiries, ensure customer satisfaction, and support the enhancement of customer experiences. The role involves frequent communication with clients, assisting with service-related tasks, and serving as a liaison between the company and its clients.

You Are

• Naturally organized and detail-oriented, with a strong sense of follow-through
• Comfortable communicating with clients and internal teams, even when things move fast
• Someone who likes keeping projects on track and people informed
• Curious about marketing and eager to learn how real programs come together
• Calm under pressure and proactive about flagging issues early
• The kind of person others rely on to “keep things moving”

We Are

• A marketing consultancy built for tech-driven organizations
• Strategic, but grounded in execution and reality
• Obsessed with clarity, alignment, and doing the work the right way
• A team that values accountability, trust, and momentum
• Serious about growth, but allergic to chaos and fluff

We Need

• A reliable point of support for client communication and coordination
• Someone who can manage timelines, tasks, and next steps without being micromanaged
• A strong note-taker, follow-up driver, and process keeper
• A team player who supports senior strategists and protects their time
• Someone who takes ownership of their work and cares about client experience

Qualifications

• 5 years of experience in account management in the Tech industry
• Strong Interpersonal Skills to build and maintain effective client relationships
• Excellent Communication skills, both written and verbal
• Ability to prioritize and address Customer Satisfaction and Customer Experience
• Demonstrated proficiency in providing high-quality Customer Service
• Organizational skills and attention to detail for managing multiple tasks simultaneously
• Problem-solving abilities to address and resolve client concerns effectively
• Experience with technology or IT-related industries is a plus
• Relevant qualifications in Business, Communications, or a related field

Job Types: Part-time, Full-time, Contract

Pay: $45-$55 an hour

Location: Hybrid-office role in Syracuse NY preferred; Remote as needed; up to 40% local travel required