What are the responsibilities and job description for the Closing Manager position at Market Express?
The Closing Manager is responsible for overseeing all aspects of the store’s closing operations, ensuring a smooth, safe, and efficient end-of-day workflow. This role includes supervising team members, completing financial and operational close-out tasks, maintaining high standards of customer service, store cleanliness and safety, and securing the facility each night.
Key Responsibilities
- Lead the closing shift: supervise all closing associates and ensure task completion.
- Conduct end-of-day cash reconciliation: balance registers, verify totals, prepare deposit/inventory reports.
- Secure the store: ensure all closing security procedures are followed (e.g., locking doors, setting alarms, checking CCTV if applicable).
- Verify that store is clean, organized, and presentable for next day: floor swept, shelves stocked, refrigeration checked, trash removed.
- Ensure compliance with company policies and procedures including health & safety, alcohol/tobacco/nicotine sales laws, and internal control standards.
- Handle any customer issues or escalations at closing; ensure customer service remains high until “last customer”.
- Review closing checklist and log any issues that need follow-up; communicate with morning/next shift staff to ensure a smooth hand-off.
- Monitor and assist with stock replenishment, especially for closing shift tasks (e.g., prepping for next day, rotating perishables, checking dates).
- Work with management to identify opportunities for cost control, loss prevention, and efficiency improvements during closing operations.
- Train and coach closing associates: performance feedback, scheduling input, ensuring staff understand their closing duties.
Some of the benefits for you
- Employee discount
- Health insurance*
* for full time team members after waiting period
Pay starts at $18.00 per hour, may increase based off experience and skill
Job Types: Full-time
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Employee discount
- Health insurance
Work Location: In person
Salary : $18