What are the responsibilities and job description for the Customer Service Associate position at Marken?
Description
Title : Customer Service Associate
Department / Job Function :
Reports to : Customer Service Manager
Job Purpose : To provide an enhanced level of customer service and operational support. Customer Relationship Specialist will deal with shipment specifics and other service-related issues.
Main Duties and Responsibilities :
- Monitors shipments throughout the day to ensure they are collected and delivered within agreed time frames.
- Works with customers, both internal and external, with the aim of developing an excellent working relationship.
- Works with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
- Books and processes booking requests within Marken's internal database, generating and verifying shipping documentation where applicable.
- Liaises with all relevant departments within the Global and Domestic Marken network to ensure all customer requirements are met.
- Coordinates with Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
- Updates clinical trial sites into Marken's internal database (when necessary).
- Responds to incoming requests from external customers and internal offices / agents.
- Prepares, verifies and distributes country specific project documentation.
- Files and archives documents where required.
- Attends and participates in customer meetings when required.
Qualifications :
