What are the responsibilities and job description for the Car Wash Service Technician position at Mark Vii Equipment Inc?
Summary
The Field Service Technician is responsible for equipment maintenance and repair, installation of automated and self-serve car wash equipment, and for keeping related records. The Field Service Technician recommends changes in systems, programs and equipment to improve reliability, increase capability, and/or reduce customer costs.
Essential Functions
- Responsible to troubleshoot chemical, mechanical, electromechanical, electronic equipment, PLC controllers and supplies.
- Performs diagnostic analysis.
- Assist in the installation of new car wash equipment
- Performs periodic scheduled and corrective maintenance of installed equipment in an assigned territory.
- Repairs and corrects malfunctions as necessary.
- Modifies or updates equipment when required.
- Prepares detailed service and failure records and recommends changes to customer on a regular basis to improve customer revenues and reduce customer total costs
- Maintains tools, test equipment, and materials.
- May work with processes that are unique or peculiar to customer needs.
- Councils clients relating to use, operation, and maintenance of equipment.
- Is involved in the problem solving process regarding customer complaints.
- Coordinates and keeps abreast of new developments and innovations leading to improved departmental and company performance.
- Requires technical knowledge to perform the job. Develops improved methods for fulfilling responsibilities.
Experience and Education Competencies
Education and/or Experience. Requires 2 years of trade school or equivalent in field experience- Prior experience with Car Wash Equipment
- Communication/Language Skills. Excellent communication skills (written and verbal) is a must. Ability to read and comprehend documents and follow simple instructions
- Technical Competencies. Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
- Ability to read and understand electrical diagrams
- Understanding of OLC controllers, low voltage control circuits and three-phase power
Physical. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to lift and/or move up to 50 lbs.
- Ability to stand, walk, bend, kneel, stoop, crouch and use hands to grip regularly.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Prolonged periods of sitting at a computer.
- Maintain a professional appearance and grooming standards as outlined.
Personal Competencies: Extreme attention to detail and accuracy. Must be flexible to work days, nights or weekends if necessary. This position has a varying work schedule and is required to participate in an on-call shift rotation. Ability to work independently with minimal supervision yet be flexible and have ability to work in a team environment.
Safety: Must adhere to all safety rules, policies and regulations in relationship to OSHA and Mark VII Equipment standards. Must be able to successfully pass a background check and have a clean driving record.
