Service Technician

Service Technician-Concord

Job Title:

Field Service Technician

Description

The Field Service Technician II is responsible for equipment maintenance and repair, and for documenting related repairs and service. Also recommends changes in systems, programs, and equipment to improve reliability, increase capability, and/or reduce customer costs. The field service tech II performs the following duties in the field with minimal supervision and coaching.

Requirements

Essential Functions

• Performs periodic scheduled and preventive maintenance on equipment as assigned by Dispatch
• Responsible for accurately troubleshooting chemical, mechanical, electrical, and electronic equipment, PLC controllers and power supplies. Performs diagnostic analysis
• Provide sound technical assistance to all customers and distributors
• Provide on-site technical training for customer personnel pertaining to use, operation, and maintenance
• May assist in the installation of new carwash equipment
• Performs repairs and corrects malfunctions as necessary
• Modifies or updates equipment when required
• Maintains tools, test equipment, and materials in a professional manner
• Maintains all company owned and leased equipment in proper condition
• Operate vehicle in a safe and courteous manner, while obeying local laws and regulations
• May work with processes that are unique or peculiar to customer needs
• Involved in the problem solving process regarding customer complaints
• Interfaces with customers and related company personnel to ensure effective communication and dissemination of information required in establishing superior customer service
• Keep abreast of new developments and innovations leading to improved departmental and company performance
• Accurately perceives information from others. Assures appropriate flow of information and reports matters clearly, concisely, and accurately.
  
  

Requirements

Experience and Education Competencies

Education And/or Experience

• 3-5years field experience
• Requires technical knowledge and ability to develop improved methods for fulfilling responsibilities.
  
  

Communication/Language Skills

• Excellent communication skills (written and verbal) is a must.
• Ability to read and comprehend documents and follow simple instructions
  
  

Technical Competencies

• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
• Ability to read and understand electrical diagrams
• Understanding of OLC controllers, low voltage control circuits and three-phase power