Service and Install Technician

Job Title:

Service Technician / Installer

Pay Grade Title

Department:

Pay Grade:

Service

EEO Classification:

Technician

Pay Type

Hourly

FLSA Classification:

Non-Exempt

Location:

Travel Required:

Yes

Summary

Description

The Install and Service technician is responsible for the installation and maintenance of car wash systems, ancillary products and chemicals.

Requirements

Essential Functions

• Unloading and staging of new equipment on job sites
• Inspecting equipment prior to installation and document any damage occurred during shipment
• Installation of new car wash equipment
• Removal of old car wash equipment
• Maintains tools, test equipment, and materials in a professional manner
• Requires good communication skills
• Provides superior customer service when interfacing with customers
• Knowledge of proper use of power tools, i.e. hammer drill, grinder
• Accurately perceives information from others
• Assures appropriate flow of information and reports matters clearly, concisely and accurately
• Performs periodic scheduled and preventive maintenance on equipment as assigned by Dispatch
• Responsible for accurately troubleshooting chemical, mechanical, electrical, and electronic equipment, PLC controllers and power supplies. Performs diagnostic analysis
• Performs repairs and corrects malfunctions as necessary
• Performs periodic scheduled and preventive maintenance on equipment as assigned by Dispatch
• Keep abreast of new developments and innovations leading to improved departmental and company performance
• Operate vehicle in a safe and courteous manner, while obeying local laws and regulations
  
  

Experience and Education Competencies

Requirements

Education and/or Experience

• Requires 1-3 years related experience
• Previous experience with Car Wash equipment
• Strong Mechanical and Plumbing skills
  
  

Communication/Language Skills

• Excellent communication skills (written and verbal) are a must.
• Ability to read and comprehend documents and follow simple instructions.
  
  

Technical Competencies

• Ability to read and understand electrical diagrams
• Understanding of PLC controllers, low voltage control circuits and three-phase power
• Forklift certification or ability to obtain certification
  
  

Behaviors/Work Environment/Physical Requirements

Requirements

All Mark VII Equipment employees and stakeholders must have uncompromising integrity and ethical standards.

Accountability and Reliability. Our employees must work reliably under pressure to keep on task and meet deadlines.

Passionate, Energetic, and Enthusiastic. Our employees possess a high energy level, focusing on execution with measurable results. We exhibit a “can-do attitude” to maintain enthusiasm and provide encouragement by our demeanor.

Strong Work Ethic. Our employees are fully committed and willing to do whatever it takes to drive the team and company brand into the future. Work/life balance is encouraged at Mark VII Equipment with the expectation that team members give 110% effort on the job. Mark VII Equipment is a fast-paced environment, and it is critical that our employees are driven to succeed.

Customer Focused. Our employees keep the customer as their main focus while executing the daily responsibilities of their job.

Supportive. Our employees possess emotional intelligence and common sense to support team members and appreciate the value of our culture, company, and brand.

Physical. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift and/or move up to 75 lbs.
• Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Prolonged periods of sitting.
• Maintain a professional appearance and grooming standards as outlined.
  
  

Personal Competencies: Extreme attention to detail and accuracy. Excellent problem-solving skills. Must be flexible to workdays, nights or weekends if necessary. Travel is required. Must be able to work in a team environment. Must have excellent employee and customer relation skills.

Safety: Must adhere to all safety rules, policies and regulations in relationship to OSHA and Mark VII Equipment standards. Must be able to successfully pass a drug screen, background check and have a clean driving record.

Disclaimer

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Federal law obligates us to provide reasonable accommodation to the known disabilities of employees, unless to do so would pose an undue hardship. Please let us know upon hire if you need an accommodation to complete these listed essential functions.

By signing below, you attest you can perform the essential functions of this position.

Date:

Manager Signature:

Human Resources Signature:

Employee Signature: