What are the responsibilities and job description for the Surveillance Manager position at Mark Twain Casino?
SUMMARY:
Responsible for the security and integrity of all games, and to protect the company’s assets.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for the safety and security of guests and employees.
- Protect the company’s property and assets.
- Perform all surveillance related duties for the casino and property.
- Supervise, schedule and train surveillance observers.
- Surveillance observation of sensitive areas.
- Provide closed circuit television monitoring for all money drops and collections.
- Operate the closed circuit television monitoring system.
- Casino floor games protection.
- Write complete and accurate reports.
- Perform any reasonable request made by management.
- Meet attendance requirements of the job and adhere to policy and procedure.
- Keep work areas clean and free of safety hazards, debris and litter.
- Perform all job functions in a safe and reasonable manner.
- Maintain proper department uniform, appearance and grooming standards.
SUPERVISORY RESPONSIBILITIES
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required.Must possess strong interpersonal and communication skills. Previous casino surveillance experience required. Must have detailed knowledge of closed circuit television monitoring systems and operation as well as knowledge and understanding of laws and regulations relating to gaming and alcohol. Must present a well groomed professional appearance and attitude.Must be able to read, write, speak and understand English and have proficient writing, grammar and punctuation skills. Must be computer literate in a variety of computer programs. Must have a friendly, outgoing personality.
CERTIFICATES, LICENSES, REGISTRATIONS
LANGUAGE SKILLS
Must be able to effectively communicate in English.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
COMPUTER SKILLS
Must have Microsoft Office experience and basic computer skills.