What are the responsibilities and job description for the HR Manager position at Mark Twain Casino?
At Mark Twain Casino, everyone knows your game! We're a friendly, welcoming casino where building meaningful connections with our guests and employees is at the heart of what we do. From exciting gaming action and enticing promotions to casual dining and exceptional service, we take pride in creating an enjoyable experience for everyone.
We're looking for an HR Manager who is passionate about people, enjoys working alongside leaders, and wants to make a positive impact on our employees and workplace culture.
About the Opportunity: This position leads the day-to-day HR operations at Mark Twain Casino while serving as a trusted partner to property leadership and employees. This role plays a key part in recruiting and retaining talent, strengthening employee engagement, supporting leadership development, and ensuring a positive, compliant workplace.
This is a hands-on leadership position ideal for an HR professional who enjoys building relationships, coaching others, solving problems, and making a difference.
What You'll Do
- Collaborate with property leaders on workforce planning, recruitment, employee retention, performance management, and succession planning.
- Guide employees and managers on workplace concerns, conflict resolution, corrective actions, and employee performance.
- Oversee talent acquisition, interviewing, hiring, and onboarding to attract and retain qualified team members.
- Coordinate employee training and learning opportunities that help employees grow and succeed.
- Lead employee recognition, engagement, and morale-building initiatives that create a positive and rewarding work environment.
- Ensure HR practices comply with employment laws, gaming regulations, company policies, and workplace safety requirements.
- Address employee concerns through fair, thorough, objective, and confidential investigations.
- Maintain accurate employee records, reporting, HR systems, and administrative processes, including unemployment claims and hearings.
- Participate in community events and activities that strengthen Mark Twain Casino's connection with the surrounding community.
What We're Looking For:
- High school diploma or equivalent required; HR degree preferred.
- Previous experience in Human Resources and supervision.
- SHRM-CP or SHRM-SCP certification highly desired.
- Experience in the casino, hospitality, or service industry is a plus.
- Knowledge of employment laws, employee relations, workplace investigations, and HR best practices.
- Strong communication, organizational, problem-solving, and interpersonal skills.
- Ability to handle confidential and sensitive matters with professionalism and sound judgment.
- Proficiency in Microsoft Office, HR systems, and general computer applications.
- Ability to prepare reports and business correspondence, and to communicate effectively with employees and leadership.
- Must possess a valid driver's license.
- Must be able to obtain and maintain a Missouri Gaming Commission license.
Why Join Us? At Mark Twain Casino, we believe our employees make the difference! We offer a welcoming, team-oriented environment that recognizes contributions, values relationships, and encourages professional growth.
Our perks include:
- Meals provided when working.
- Paid Time Off (PTO) earned each pay period.
- Paid holidays.
- Medical, Dental, Vision, and Virtual Doctor Visits.
- 401(k) retirement plan with company match.
- Company-paid life insurance.
- Optional Short- and Long-Term Disability, Additional Life Insurance, Accident Insurance, and Critical Illness Insurance.
- Free Employee Assistance Program (EAP), including counseling, legal guidance, and other resources.
- Employee discounts, recognition programs, team celebrations, and more.
- Opportunities for career growth and professional development.