What are the responsibilities and job description for the Front Desk Agent - part-time position at Mark Spencer Hotel?
Do you love meeting new people from all over the world? Do you enjoy being a part of making people's travel experiences unforgettable? Do you want to work with a great team of people who are passionate about providing excellent customer service? Are you looking for part-time work but have a flexible schedule?
Well, you’re in the right place! The Mark Spencer Hotel is hiring a part-time Front Desk Agent to join our team in downtown Portland, OR!
Key Details:
- Location: 409 SW 11th Ave, Portland, OR 97205
- Schedule: This position is part-time, working 2-3 shifts per week. Most common shifts will be 3-11pm on Friday, Saturday and/or Sunday. Depending upon your availability, you may also pick-up 11am-7pm shifts on other days to cover planned and unplanned absences.
- Perks: Working on a friendly and dedicated team, employee discounts on hotel stays and amenities, flexible work schedule, opportunities for additional cross-training, and more!
About Us: The Mark Spencer Hotel is a historic, boutique-style hotel with an international clientele, featuring 101 guest rooms as well as 4000 square feet of renovated meeting and event space. We are known for our exceptional service and welcoming atmosphere. Located in the heart of Downtown Portland, we pride ourselves on providing personalized experiences for our guests, whether they're here for business or leisure.
To learn more about us, please check out our website: https://www.markspencer.com
Who You Are: Our Guest Service Agent is dedicated to delivering exceptional customer service, collaborating effectively with the team, and ensuring a memorable and positive guest experience. Other qualifications include:
- Excellent communication and customer service skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong attention to detail and problem-solving abilities
- Willingness to learn and adapt to new tasks and responsibilities
- Previous hospitality experience is preferred but not required
Position Overview:
As a Front Desk Agent, you'll be the face of Mark Spencer Hotel, responsible for ensuring our guests have a memorable stay from check-in to check-out. This role isn't just limited to the front desk – we're looking for someone who is eager to learn and grow with us. You'll have the opportunity to cross-train in various areas of the hotel, including our Cafe, wine hour, banquet events, and other guest services. Responsibilities include:
- Greet and assist guests in a friendly and professional manner
- Answer phones, take messages, and handle reservations
- Check guests in and out, including verifying bills and posting charges
- Provide information about hotel amenities, local attractions, and dining options
- Assist guests with check-in and check-out procedures
- Respond to guest questions, requests, and inquiries promptly
- Coordinate guest room moves, late checkouts, and input reservations into the Property Management System
- Act as a liaison between departments and maintain guest service directory
- Ensure compliance with hotel policies and emergency procedures
- Inspect equipment, furniture, and monitor entry and guest lobbies for cleanliness
- Maintain a clean and orderly work area
- Assist with Breakfast Cafe operations, including food service and replenishment
- Perform Night Audit duties as needed, reconciling daily transactions and preparing reports
- Perform other duties as assigned.
Check us out on social media:
- https://www.instagram.com/markspencerhotel/
- https://www.facebook.com/markspencerhotel/
The Mark Spencer Hotel is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees.
If you're looking for a rewarding part-time opportunity where you can develop new skills and be part of a supportive team, we want to hear from you! Apply today! We look forward to welcoming you to our team!
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
- Referral program
People with a criminal record are encouraged to apply
Application Question(s):
- Please tell us a little bit about yourself and why you are applying for this position.
Experience:
- Customer service: 1 year (Required)
Language:
- English (Required)
Ability to Relocate:
- Portland, OR 97205: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20