What are the responsibilities and job description for the Operations Lead position at Mark Maker?
Job Title: Operations Leader
Location: Indianapolis New Market Expansion (Travel & Local Presence Required)
Reports to: Executive Leadership Team
Job Type: Full-Time
Build Something That Lasts
Mark Maker Company has spent more than 55 years earning a reputation for precision, reliability, and unmatched customer partnership in flexographic printing plates and steel rule dies. Now, we’re bringing that same excellence into a new market – and we’re looking for an Operations Leader who wants to help us to build it from the ground up.
This is not a “keep-the-lights-on” role. This is a launch, lead, and scale opportunity!
If you’re energized by creating structure where none exists yet, leading people through growth, and turning strategy into daily execution, this role was designed for you.
Job Summary
The majority of your time will be spent working directly with customers in production facilities, providing problem-solving support, performing light repairs and ensuring the successful delivery and performance of tooling products. The role will require close coordination with our sales team and our Michigan manufacturing facility to manage production schedules, service needs and customer requirements.
This position is ideal for someone with strong leadership skills, industry experience, mechanical aptitude, customer service skills, and enjoys working hands-on in manufacturing environments.
Key Responsibilities:
Launch and Scale Operations
· Stand up and stabilize all operational functions in the market.
· Ensure production, quality, safety, and delivery standards meet or exceed company benchmarks.
· Hire, develop, and lead a high-performing team.
· Manage operating budgets, key performance metrics, and use data to make smart decisions.
· Report performance and insights directly to executive leadership team.
Customer Support & Field Operations
- Visit customer production facilities to support tooling performance and troubleshoot issues.
- Identify challenges related to tooling and collaborate with customers on solutions.
- Build strong working relationships with plant managers, supervisors, and operators.
Tooling Service & Repairs
- Perform basic tooling adjustments, maintenance, and on-site repairs when possible.
- Evaluate tooling wear, performance issues, and recommend replacements or improvements.
- Ensure tooling is delivered to customers on time and meets operational requirements.
Operations Coordination
- Work closely with the sales team and Michigan facility to coordinate production schedules and customer needs.
- Communicate customer feedback, service issues, and improvement opportunities to internal teams.
- Track service work, repairs, and field activity.
- Coordinate and perform deliveries of tooling and related products to customers.
Problem Solving & Continuous Improvement
- Identify recurring issues and work with production teams to develop solutions.
- Support continuous improvement efforts for tooling performance and service processes.
- Provide technical insights from field experience to improve product quality.
Qualifications:
- High school diploma or equivalent.
- Valid driver’s license and willingness to travel to customer sites.
- Prior experience in corrugated packaging and/or tooling manufacturing.
- Strong mechanical aptitude and troubleshooting ability.
- Experience working in manufacturing or production environments.
- Excellent communication and customer service skills.
- Ability to work independently and manage field responsibilities.
Work Environment
- Hybrid role with majority of time spent at customer production facilities and some remote administrative work from home.
- Lifting of tooling components and working in manufacturing environments.
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of experience do you have in the flexographic printing plates industry and/or the steel rule cutting die industry?
Work Location: Hybrid remote in Indianapolis, IN 46227
Salary : $60,000 - $70,000