Insurance Customer Retention Representative

Mark Lopez - State Farm Agency | Albuquerque, NM

$20–$23/hour | Full-time | In-office | Paid Time Off

Mark Lopez - State Farm Agency in Albuquerque is looking for an Insurance Customer Retention Representative to join our team.

This is a full-time, in-office opportunity for an experienced insurance professional who enjoys building relationships, helping customers, solving problems, and keeping customers connected to their insurance agency.

This position focuses primarily on retaining and supporting existing State Farm customers. You'll be an important resource for customers who have questions, need assistance with their policies, or may be considering changes to their coverage.

What You'll Do

• Build strong, long-term relationships with existing customers
  
• Serve as a trusted point of contact for customer questions and service needs
  
• Help retain customers by providing responsive, knowledgeable, and personalized service
  
• Respond to questions regarding policies, coverage, billing, eligibility, and policy changes
  
• Assist customers with policy updates, transfers, and other service requests
  
• Identify and address customer concerns that could lead to cancellation or loss of business
  
• Help customers understand their existing coverage and available options
  
• Follow up with customers to ensure their questions and concerns have been resolved
  
• Assist with claims-related questions and direct customers to appropriate resources
  
• Identify opportunities to help customers address gaps in their insurance protection
  
• Recommend appropriate additional products or coverage when there is a genuine customer need
  
• Maintain accurate customer records and documentation
  
• Work closely with the agency team to provide a consistent customer experience

Compensation & Benefits

• $20–$23/hour, depending on licensing and experience
  
• Paid time off, including vacation and personal/sick days
  
• Health insurance negotiable
  
• Valuable experience with an established State Farm agency
  
• Opportunity for professional growth and increased responsibility
  
• Supportive team environment
  

What We're Looking For

Required:

• Active Property & Casualty (P&C) insurance license
  
• Strong customer service and communication skills
  
• Ability to work effectively in an in-office environment
  
• Professional, dependable, and organized
  
• Ability to manage multiple customer needs and priorities

Preferred:

• Previous insurance customer service experience
  
• Experience with policy servicing, account management, or customer retention
  
• Life & Health insurance license
  
• Previous State Farm experience
  
• Bilingual English/Spanish skills
• Experience handling policy changes, billing questions, claims-related inquiries, or customer concerns

The Ideal Candidate

• We're looking for someone who genuinely enjoys helping people and takes pride in maintaining strong customer relationships.
• You should be comfortable having conversations with customers, listening to their concerns, explaining insurance information clearly, and finding solutions that help customers feel confident about their coverage.
• Experience in an insurance agency, customer service, account management, retention, or another relationship-focused role is valuable.

Why Join Our Team?

At Mark Lopez - State Farm Agency, we believe great customer service is about more than simply answering questions. It's about building relationships and making sure customers have an agency they can rely on when they need help.

You'll have the opportunity to use your insurance knowledge to strengthen customer relationships, help retain existing business, and grow your career within an established State Farm agency.

If you're an experienced insurance professional who enjoys customer relationships and wants to make a difference in the customer experience, we'd like to hear from you.

Apply today with your resume. We will contact qualified candidates regarding the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.