What are the responsibilities and job description for the Program Lead position at Mark James Search Ltd?
Program Lead / Site Lead
Job-Type: Full-time direct hire position
Location: Pittsburgh, PA
Work Authorization: US Citizen or US Green Card only Pay: $65,000 base per year
Availability Required: 7:00 AM - 9:00 PM, seven days per week (various shift times within this window)
We're looking for a Program Lead / Site Lead to oversee daily data collection operations, ensuring projects are delivered on time, meet quality standards, and achieve Service Level Agreements (SLAs). You'll serve as the primary site contact, partnering with leadership and cross-functional teams to drive operational excellence, resolve issues, and improve performance. This is an excellent opportunity for a proactive leader who enjoys working in a fast-paced, metrics-driven environment.
Key Responsibilities
- Lead daily operations to meet productivity, quality, and SLA targets.
- Serve as the primary contact for site operations, communications, and escalations.
- Monitor workflows, staffing, and operational performance.
- Track KPIs and identify opportunities for process improvement.
- Partner with leadership to resolve operational issues and minimize business impact.
- Ensure compliance with quality standards, processes, and program requirements.
- Support onboarding, coaching, and development of team members.
- Maintain operational reports and documentation.
- Collaborate across teams to improve efficiency and program success.
Minimum Qualifications
- High school diploma or GED required.
- 2 years of experience in operations, program coordination, project coordination, team leadership, business operations, or a related field.
- Strong communication, organization, and problem-solving skills.
- Experience managing multiple priorities in a fast-paced environment.
- Ability to analyze performance metrics and meet operational goals.
- Proficient in Microsoft Office (Excel, Outlook, and PowerPoint). Preferred Qualifications
- Experience leading operational teams or programs.
- Background in data collection, AI, data annotation, or digital operations.
- Experience working with enterprise clients or customer-facing programs.
- Familiarity with workforce management, ticketing, or project management systems.
- Continuous improvement or process optimization experience.
Key Skills
- Program Management
- Operations Management
- Team Leadership
- Cross-Functional Collaboration
- KPI and Performance Metrics
- SLA Management
- Quality Assurance
- Process Improvement
- Problem Solving
- Communication
- Microsoft Office
- Adaptability
Work Environment
- Fast-paced, deadline-driven environment.
- Ability to manage changing priorities while maintaining high-quality standards.
- Schedule flexibility may be required based on business needs, including evening and weekend coverage.
Pay: From $65,000.00 per year
Work Location: In person
Salary : $65,000