Senior Sales Support Specialist

Position Overview

The Senior Sales Support Specialist plays a critical role in ensuring smooth operational execution for the sales organization. This individual is responsible for managing end-to-end order flow, coordinating inventory and warehouse logistics, producing sales tools and reporting, and providing high-level administrative and operational support to sales reps. This role requires exceptional organization, accuracy, communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Order Management

• Receive, process, and release customer orders with accuracy and timeliness.
• Verify pricing, product availability, and shipping requirements prior to order release.
• Serve as the liaison between sales, warehouse partners, and internal operations teams to ensure all orders flow correctly and on schedule.
• Monitor orders through fulfillment and proactively resolve any delays, discrepancies, or issues.

Inventory & Logistics Coordination

• Track inbound inventory arrivals at warehouses and maintain accurate ETA logs.
• Communicate inventory updates to sales reps and internal stakeholders.
• Coordinate warehouse requests, including sample shipments, re-labels, repacks, and special handling as needed.
• Ensure accurate and timely shipping of samples to customers and sales reps.

Sales Reporting & Tools

• Maintain and distribute an updated status report for the sales team (open orders, inventory ETAs, production updates, etc.).
• Produce recurring sales reports and ad-hoc data pulls for sales reps and management.
• Run and update landed cost sheets, pricing sheets, and margin analysis tools.
• Build and refresh product folders, product information sheets, sell sheets, and related materials as needed.

Operational Support

• Maintain organized digital filing systems, shared drives, and sales resources.
• Support product launches with updated data, documentation, and sales collateral.
• Assist with annual planning tools such as product catalogs, forecasting documents, and pricing updates.
• Troubleshoot issues related to order flow, data, pricing, or product specifications.

Qualifications

• 3–5 years of experience in sales operations, customer service, supply chain coordination, or similar sales support role.
• Strong proficiency with Excel/Sheets (VLOOKUP, pivot tables, formulas), CRM systems, and order-entry/ERP systems.
• Excellent communication skills and comfort working with cross-functional teams.
• High attention to detail, strong organizational skills, and ability to manage multiple tasks simultaneously.
• Proactive problem-solver who can anticipate needs and take ownership of processes.
• Experience working with warehouses, 3PLs, or fulfillment partners.