Tier One IT Help Desk Technician

**THIS IS NOT A REMOTE POSITION**

Position Summary

The Tier One IT Help Desk Technician will serve as the first point of contact for employees experiencing technical issues. This role will provide front-line support for hardware, software, networking, and systems, ensuring minimal disruption to business operations. The ideal candidate is customer-focused, solutions-oriented, and eager to learn and grow within the IT field.

Who We Are

Mark III Construction is a commercial and industrial construction company headquartered in Sacramento, California. Founded in 1976, Mark III started as an electrical contractor with a vision to become a multi-trade construction company. Fast-forward, Mark III’s footprint extends from Central to Northern California with additional operating offices in Fresno. Mark III takes a big picture approach to the construction process, self-performing electrical, plumbing, processed piping, HVAC, low voltage, underground, pre-fabrication, and MEP design. Instead of multiple consultants and countless subcontractors, the customer works with just one company to eliminate multiple profit layers and complexity of schedules. We have an impressive project history in the industrial, commercial, biotechnology, and food-grade technology industries. From construction to service, Mark III also has a service team that is available for 24/7 emergency service and has the capabilities to perform plumbing, electrical, HVAC, general maintenance repairs, and much more.

Mission

Leading the Evolution of Construction

Vision

Expose the World to a New Way to Build

Core Values

Teamwork, Integrity, Perseverance, Continuous Improvement, Excellence

What We Offer

Competitive Compensation, Paid Time Off, Internal and External Training, 401K, Medical, Dental and Vision

Requirements

Key Responsibilities

• Serve as the initial point of contact for IT support requests via phone, email, or ticketing system.
• Troubleshoot and resolve basic hardware, software, and network issues.
• Provide support for Microsoft Office 365 applications, user accounts, and permissions.
• Assist with the setup, configuration, and maintenance of laptops, desktops, printers, and mobile devices.
• Escalate complex technical issues to Tier Two or IT Manager as needed.
• Maintain accurate records of issues, resolutions, and asset management in the help desk system.
• Provide excellent customer service while educating users on basic troubleshooting steps.
• Support onboarding of new employees, including IT orientation and equipment setup.
• Ensure adherence to IT policies, security protocols, and data protection standards.
  
  

Required

• 1–2 years of experience in IT support or customer service role.
• Strong knowledge of Windows OS, Microsoft Office 365, and basic networking concepts.
• Ability to troubleshoot common hardware and software issues.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving skills.
• Customer-focused with a professional and positive attitude.
  
  

Preferred

• Experience with help desk ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Familiarity with construction industry software and field technologies.
• Basic understanding of Active Directory and user management.
• CompTIA A , Network , or similar certifications.
  
  

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• On Site Gym
  
  

Wage Range: $20 - $25 per hour DOE