Patient Care Coordinator

This Isn’t Just a Front Desk Job; It’s a Critical Role in Patient Care, Practice Flow, and Helping People Feel Seen and Supported.

Whether a patient is calling for the first time or checking in for their tenth visit, you're the voice who makes them feel welcomed, remembered, and supported.

At Maritime PT, that voice could be yours.

We’re looking for a Patient Care Coordinator who brings warmth, focus, and compassion to every interaction. Someone who doesn’t just schedule appointments, but creates calm in the middle of confusion. Someone who doesn’t just answer phones, but becomes the reason patients stay the course.

This role isn’t about punching the clock. It’s about being the heart of a clinic that believes in human connection, clear communication, and care that starts before the first visit.

Why This Role Matters

You’ll be the first impression, and the lasting one.

From that first nervous call to the final check-out, you’ll guide patients through every step of their healing journey. You’ll be the voice that explains what’s next. The presence that makes them feel seen. The reason they trust this place is different.

Our clinic is growing, and our team runs on collaboration, communication, and compassion. If you love solving problems, bringing order to busy days, and making people feel supported, you belong here.

What You’ll DoNew Patient Conversions & Scheduling

• Convert inquiries and referrals into scheduled evaluations
• Respond quickly and warmly to incoming leads and questions
• Build a strong, steady schedule that supports full plan-of-care completion

Insurance & Financial Coordination

• Verify insurance benefits and obtain authorizations
• Explain coverage, deductibles, and copays with clarity and kindness
• Collect payments at check-in and check-out with professionalism

Case Management & Data Accuracy

• Enter and update all patient information accurately in the EMR
• Maintain complete and organized electronic charts
• Send timely updates and documentation to referring physicians and case managers

Front Office Operations

• Welcome and check in patients, creating a calm and efficient front desk
• Monitor the schedule and communicate with the clinical team throughout the day
• Follow up with patients to reduce cancellations and improve compliance

You’re a Great Fit If You:

• Have 1 years of front desk, PCC, admin, or customer service experience (healthcare is a plus, not required)
• Communicate with clarity, kindness, and confidence, especially by phone
• Are comfortable using technology, including Google Workspace and CRM/lead systems
• Can juggle multiple priorities without losing your cool
• Enjoy making calls, following up with leads, and helping people take action
• Love solving problems and making systems run smoothly
• Want a job that feels like part mission, part teamwork, and part logistics

What’s In It for You

Pay: $17–$20/hour, with performance-based bonus opportunities Schedule: Part-time, hybrid

• Monday, Tuesday, Thursday, Friday: 9:00 AM – 12:00 PM (remote, phone-based)
• Wednesday: 8:00 AM – 5:00 PM (in-clinic front desk)
• No weekends

Perks & Benefits:

• $500 Signing Bonus after 90 days
• Flexible schedule that blends remote and in-clinic work
• Paid Time Off
• Performance-based bonuses
• Ongoing training and development
• Opportunity for advancement into leadership as the clinic grows
• A supportive, team-driven environment focused on communication and results

Why Join Maritime PT?

We’re not corporate. We’re personal.

At Maritime PT, we deliver skilled, one-on-one care that patients genuinely value. Our team is welcoming, collaborative, and aligned around one goal: helping people get real results.

As we grow with more therapists and future locations, this role is designed to grow with you. If you’re someone who wants to step into leadership, take ownership, and build something meaningful, this is where that path starts.

If you’re ready to bring clarity, confidence, and heart to a job that makes a real difference, we want to meet you.

We’re scheduling interviews now and moving quickly.This is a rare chance to get in early at a fast-growing private practice and grow with it.

If you want a role where people notice your effort, patients feel your impact, and you have a real path forward:

Apply today and let’s talk.

Pay: $17.00 - $20.00 per hour

Benefits:

• Flexible schedule
• Opportunities for advancement
• Paid time off

Application Question(s):

• How many years of front desk or patient care experience do you have in a healthcare setting?
• Are you familiar working with EMR and billing systems?
• Are you familiar with Insurance Authorizations, collecting co-pays etc.?
• Do you have experience contacting patient leads and converting them into scheduled evaluations/consultations? Please describe
• Are you comfortable using proven sales language to support plan-of-care conversions, or open to learning?

Work Location: In person

Salary : $17 - $20