Account Coordinator

Join Our Team

We are seeking a highly organized, detail-oriented Account Coordinator to serve as the primary point of contact between our clients and operations team. This role is responsible for managing high-volume client communications, coordinating job setup, tracking deliverables, maintaining accurate records, and ensuring projects progress smoothly from initial request through invoicing.

The ideal candidate thrives in a fast-paced environment, excels at multitasking, and takes ownership of client satisfaction and operational efficiency.

Key Responsibilities

Client Communication & Relationship Management

• Manage a high volume of daily client and vendor email correspondence promptly and professionally.
• Coordinate communication between clients, survey teams, and operations personnel.
• Monitor and manage follow-ups to ensure all client requests are resolved.
• Provide required gate lists and job-related information to field agents.

Quoting & Job Coordination

• Prepare and issue accurate client quotations.
• Convert approved quotes into active jobs within Airtable.
• Request and track CP pricing within required timelines.
• Coordinate scheduling and job setup with minimal management oversight.
• Source and assign subcontractors outside core service areas when required.

Deliverables & Reporting

• Ensure reports are delivered to clients promptly following final approval.
• Verify report accuracy, completeness, and quality before submission.
• Organize and maintain report files within Google Drive.
• Track deliverables to ensure clients receive all required documentation on time.

Airtable & Data Management

• Maintain complete and accurate records for all quotes and jobs.
• Update job statuses, scheduling information, and vessel schedules in real time.
• Ensure all jobs are properly documented and invoice-ready.

Invoicing & Accounts Follow-Up

• Oversee and manage the invoicing process, ensuring accuracy and completeness before billing.
• Proactively follow up on outstanding client invoices and accounts receivable.
• Track and collect subcontractor invoices.

What Success Looks Like

Successful Account Coordinators consistently:

• Respond to client emails within one business hour during working hours.
• Deliver quotes quickly and accurately.
• Keep all jobs updated and organized in Airtable.
• Ensure reports are delivered within 24 hours of final approval.
• Maintain invoice-ready files with minimal corrections required.
• Proactively follow up on outstanding invoices and documentation.
• Resolve issues independently, escalating only when necessary.

Qualifications

• Strong organizational and time-management skills with high attention to detail.
• Excellent written and verbal communication abilities.
• Experience managing multiple projects and deadlines simultaneously.
• Proficiency with Microsoft Office, Google Workspace, and CRM or project management systems.
• Experience with Airtable is preferred.
• Ability to work independently and take ownership of processes.
• Previous experience in account coordination, project coordination, operations support, or customer service is preferred.

Why Join Us?

• Dynamic and collaborative work environment.
• Opportunity to play a key role in client success and operational excellence.
• Career growth opportunities within a growing organization.
• Work with a team that values accountability, initiative, and continuous improvement.

If you are a proactive professional who enjoys managing client relationships, coordinating projects, and keeping operations running smoothly, we'd love to hear from you.

Pay: $47,580.25 - $50,009.55 per year

Benefits:

• 401(k) 3% Match
• Health insurance
• Paid time off
• Work from home

Education:

• Associate (Required)

Experience:

• account coordination, operations support, or client services: 2 years (Required)
• logistics or maritime industries: 1 year (Preferred)
• Invoice or accounts receivable: 1 year (Preferred)
• project management software: 1 year (Preferred)

Language:

• English (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Kenner, LA 70065

Salary : $47,580 - $50,010