Client Service Representative for Veterinary Center

Mariposa Veterinary Wellness Center is seeking a full-time Client Service Representative (CSR) to join our team. We are an AAHA-accredited, integrative small animal and exotics practice providing care for dogs, cats, birds, reptiles, and other exotic pets. We are committed to practicing high-quality, individualized medicine and to creating a low-stress experience for both patients and clients. Our team embraces Fear Free principles, and all team members are expected to obtain at least Fear Free Level 1 certification.

Our Client Service Representatives are the first point of contact for the families we serve. This role is ideal for someone who enjoys connecting with people, staying organized in a fast-paced environment, and supporting a team dedicated to compassionate, patient-centered care.

What You'll Do

Client Service Representatives help keep our multi-doctor practice running smoothly while creating a welcoming, supportive experience for both clients and patients.

Responsibilities include:

• Greeting clients and patients and managing front desk flow
• Answering multiple phone lines and responding to client questions
• Scheduling appointments and assisting with patient intake and discharge
• Creating and maintaining accurate medical records
• Processing payments and managing financial transactions
• Supporting communication between doctors, technicians, and clients
• Maintaining an organized and efficient reception area

What We're Looking For

The ideal candidate is someone who:

• Is friendly, compassionate, and professional
• Communicates clearly in person, on the phone, and in writing
• Is highly organized and comfortable multitasking
• Works well in a collaborative, team-oriented environment
• Is comfortable in a busy hospital that sees a variety of species
• Shares our commitment to low-stress handling, client education, and high-quality patient care

Requirements

• Veterinary, animal care, shelter/rescue, or customer service experience preferred
• Strong computer skills (experience with Avimark is a plus)
• Strong verbal and written English communication skills required
• Ability to sit and work at a computer for extended periods
• Ability to work efficiently in a fast-paced, sometimes loud reception area

Schedule

This position is based in our Lenexa clinic Monday–Friday, with occasional Saturday mornings (8:00 AM–12:00 PM).

What We Offer

• Friendly, supportive, team-oriented workplace
• Competitive pay
• Paid holidays
• Health insurance
• Uniform allowance
• Opportunity to work in a progressive practice that values learning, teamwork, and compassionate care

If you enjoy helping people, love animals, and want to be part of a collaborative veterinary team, we would love to hear from you.

To apply: Please send a resume and cover letter to
taylor@mariposavet.com

Job Types: Part-time, Full-time

Pay: From $16.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Supplemental Pay:

• Bonus pay

Experience:

• Veterinary experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $17