Bilingual Assistant Branch Manager II - Woodburn Branch

Maps Credit Union is currently seeking a Bilingual Assistant Branch Manager II to help lead a dedicated team of banking professionals with a passion for serving the Woodburn community. If you are ready to join an organization that truly supports community engagement and the success of our employees and members, we'd love to talk to you!

Key responsibilities include, but are not limited to:

• Lead, coach, and prioritize the development of the teller team, creating a highly engaged, goal-oriented environment through consistent one-on-one meetings.
• Responsible for seeing that day-to-day operational functions within the branch run smoothly.
• Ensure branch compliance with security and branch control policies and procedures. Responsible for ensuring branch audits are completed and demonstrating knowledge of internal controls.
• Foster a member-centric environment by training staff to warmly greet members, initiate needs-based conversations, and provide quality business partner referrals.
• Responsible for teller training, including: Identification of training needs, development of training plan and follow-through on training. Assist in the development of branch employees by seeking coaching opportunities.
• Utilize critical thinking to prioritize tasks, delegate effectively, and adapt to changing business needs.
• Maintain trusting relationships with internal and external partners to develop and implement effective systems that enhance employee support and member experience.
• Recognize and mitigate potential risks through informed decision-making.
• Recommend changes to policies and procedures that will improve the operation of the credit union. Implement changes agreed upon by the credit union management team.
• Maintain confidentiality and protect credit union operations by keeping negotiable instruments, cash, keys and member and/or credit union information secure at all times.
• Assist the Branch Manager in recruiting, interviewing and selection of branch employees.
• Assist members in resolving complex issues, providing exceptional member service. Handle member complaints and inquiries promptly and professionally.
• Further enhance member relationships through needs-based conversations, resulting in enhanced member relationships. Explain the features and advantages of credit union products or services to promote sales.
• Enhance job performance by applying up-to-date professional and technical knowledge gained by attending training sessions and reviewing professional publications.
• Function as a Teller and a Financial Services Officer as needed.
• Address employee performance issues with Financial Services staff in the absence of the Branch Manager by providing staff with clear and constructive feedback.
• Follow regulatory and policy compliance requirements, which include those efforts in compliance with the Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance-related policies.

• Associates degree in Business, Economics, Banking or equivalent financial experience and Business-related (i.e., accounting, economics, finance, management) college-level courses or financial industry-specific training.
• Minimum 3-5 years in financial industry in the following positions with demonstrated progressive responsibilities: Teller, Financial Services, and Lending.
• Minimum of 2-4 years experience in direct and indirect selling roles, or the equivalent combination of training and experience.
• Minimum of 1-2 years experience in a lead role.
• Must possess a valid Oregon driver's license for Business Development activities.
• Must be bondable.

Starting Exempt Salary Range: $64,300 - $71,500 per year, depending on experience. Opportunities to earn incentives for meeting assigned goals.

Schedule: Monday - Friday, business hours. Must be available to work rotating Saturdays.

To show our appreciation to employees, we offer:

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Employer-paid Life Insurance
• Employer-paid Short-Term and Long-Term Disability Insurance
• 401(k) retirement plan with employer matching
• Generous paid time off, starting at 12 hours per month
• 10 paid holidays per year
• Employee Assistance Program
• Student loan paydown program
• Employee loan discount program
• Wellness incentives

Why employees are proud to work here:

• We offer paid volunteer time
• We provide financial education for youth and adults
• We provide grants to teachers in the valley
• We offer scholarships for local high school seniors headed to college

About Maps:

Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 84,000 members at 14 branch locations and supports over 370 employees. More than anything else, we believe in lifelong learning—not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators’ credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life’s great adventure is to do it together.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.