Educational Services Manager

The Educational Services RN Manager is responsible for managing and supporting the assessment of Marion Health's professional development/training programs that facilitate professional development and continuous learning of employees. Identifies and incorporates best practices and lessons learned into program plans.  Reviews evaluations of training courses, objectives and accomplishments.  Makes assessments of effectiveness of training in terms of employee accomplishments and performance.  Responsible for the management of new hire orientation, clinical orientation, annual and department mandatories, staff development and continuing education programs. This includes but is not limited to promoting self-improvement and development of staff, arranging speakers/external trainer, attending seminars/presentations, teaching classes, and ensuring the quality of organizational-wide training through effective needs assessments and evaluations, course design (learning activities, audio-visual materials, instructor guides and lesson plans), qualified instructors, training resource materials, learning reinforcement strategies and database maintenance.  Manages Educational Services staff.  Oversees regulatory compliance, analysis and reporting requirements to ensure proper compliance with regulatory standards including CME accreditation and other regulations influencing the healthcare industry.  Responsible for oversite of maintaining all classrooms, conference rooms, as well as instructional equipment and supplies in addition to scheduling appropriate meeting rooms and facilities both onsite and offsite.  Manages educational tracking and compliance with regulatory requirements. 

• Graduate of an accredited nursing school with a Bachelor of Science in Nursing (BSN).
• Current Indiana Registered Nurse license.
• Five (5) years recent nursing experience.
• Three (3) years of leadership, supervisory or teaching experience.
• BLS certification or must obtain during Orientation and prior to reporting to department.

• Clinical teaching experience.
• Management experience.

• A professional level of knowledge of policies, governmental regulations and business practices pertaining to Adult Education.
• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, Marion Health Administrations, providers, consultants, business associates and regulatory agencies presenting a professional image as a representative of Marion Health.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Excellent time management.
• Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
• Ability to negotiate effective working relationships and develop positive resolution to conflict.
• Highly developed computer skills to include proficiency with Microsoft Office and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Excellent customer service skills.
• Analytical and statistical skills to comprehend and analyze healthcare data and reports. 
• High degree of accuracy with concentration and close attention to detail.
• Strong organizational, financial, leadership and administrative skills to manage multiple issues simultaneously combined with ability to effectively prioritize.
• Ability to meet deadlines and produce positive outcomes.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

• Typical office environment with prolonged sitting and occasional standing and walking. 
• Work may be subject to interruptions and occasional high stress levels.
• Works with highly confidential information which may be proprietary or protected health information.  
• Ability to work extended hours or weekends based on the needs of the department. 
• Risk of occupational exposure to blood, body fluid and other potentially infectious, electrical and radiation hazards. 
• May attend special functions and meetings at various locations within Marion Health and community. 
• Occasional overnight stays

• Uses computer and standard office equipment. 
• Repetitive wrist, finger and hand movements.
• Extreme concentration and attention to detail. 
• Lifting standard office supplies or equipment.
• Lifting, pushing, pulling, walking, sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.