Hybrid Customer Service Representative (within 60 minutes of Portsmouth, NH)

Marion Edward & Associates is seeking a Customer Service Representative/Support to assist our client's staff with customer service and help desk support, and other project coordination and scheduling. He/She will primarily focus on our client's projects.

Responsibilities:

• Responds to Inbound/Outbound Call Inquiries
• Initiates outbound calls to respond to inquiries and to follow-up with previous contacts
• Responds to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities
• Performs support ticket transaction resolution tasks and administrative functions
• Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries
• Responsible for maintaining adequate records/documentation for audit and internal control purposes
• Routes mail, email, and other administrative support duties as assigned
• Responsible for learning program rules of assigned projects to ensure ability to respond to Customer Service inquiries
• Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities

Required Skills:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Expected to have excellent verbal, written communication and troubleshooting skills
• Demonstrated understanding and ability to work with persons with disabilities.
• Ability to compose reports, business correspondence, and procedure manuals.
• Excellent verbal and written communication skills.
• Ability to troubleshoot.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Excellent attention to detail and ability to manage time effectively in a fast paced environment.
• Knowledge of MS Windows, Excel and Word preferred.

Education:

• High School degree or equivalent required

Experience:

• 6-month Call Center experience preferred; or 1-year customer service; Bilingual a plus (Spanish)

Working Conditions:

• Hybrid Office Setting ( 2 -3 days in office)

Schedule

• Hybrid Schedule: 2-3 days on-site, the days remote.

Pay: $21.00 per hour

Application Question(s):

• Do you have at least 2 years of Call Center Experience?

Education:

• High school or equivalent (Required)

Experience:

• Customer Support & Client Services Occupations: 2 years (Required)

Ability to Commute:

• Portsmouth, NH 03801 (Required)

Work Location: Hybrid remote in Portsmouth, NH 03801

Salary : $21