What are the responsibilities and job description for the Telecommunicator position at Marion County Department of Homeland Security & Emergency Management?
Emergency Communications Trainee – Public Safety Dispatcher (No Experience Required)
We are seeking a motivated individual willing to learn and develop telecommunicator skills to join our emergency response team. In this vital public safety role, you will become the first point of contact for callers seeking help, support, or emergency services. This paid position offers a fast‑paced, meaningful career where your communication skills, focus, and willingness to learn can make a life‑saving difference.
Key Responsibilities
- Emergency Call Handling — Answer and manage multi‑line phone systems with professionalism, strong phone etiquette, and calm conflict‑management skills.
- Call Assessment & Triage — Receive, evaluate, and prioritize emergency calls using established protocols, including medical and law‑enforcement triage procedures.
- GIS & Location Tracking — Use GIS and GPS tools to accurately identify caller and incident locations.
- Emergency Dispatching — Dispatch law enforcement, fire, and medical units promptly and accurately.
- Recordkeeping & Documentation — Enter data, maintain detailed logs, and prepare reports with accuracy under pressure.
- Interagency Communication — Relay critical information to first responders, law enforcement, medical teams, and the public.
- Critical Analysis — Assess evolving situations and determine the most effective response strategies.
Multitasking Requirements
Success in this role depends on the ability to manage multiple high‑priority tasks at the same time. You will often be required to:
- Monitor multiple information sources — phone lines, radio channels, mapping software, and data entry screens simultaneously.
- Communicate while typing — enter detailed information in real time while speaking with callers or responders.
- Prioritize rapidly — determine which calls or tasks require immediate action when several events occur at once.
- Stay calm under pressure — maintain composure during emotionally intense or fast‑moving situations.
This role is ideal for someone who thrives in a dynamic environment and can stay focused, organized, and clear‑headed even when demands stack up quickly.
Qualifications & Training
- No prior experience required — all essential skills are taught through comprehensive on‑the‑job training.
- Willingness to learn emergency communication procedures and develop professional dispatching skills.
- Strong typing skills and attention to detail support accurate documentation.
- Ability to remain calm, professional, and focused during stressful or high‑pressure situations.
- Familiarity with GIS, GPS, or multi‑line phone systems is a plus but not necessary.
Work Schedule
- 12‑hour shifts:
- 7 AM – 7 PM
- 7 PM – 7 AM
- Fast‑paced environment with meaningful, community‑focused work.
Why This Role Matters
Emergency communications personnel are the lifeline between the public and first responders. Your clarity, composure, and quick decision‑making can save lives. If you are eager to learn, ready to grow, and motivated to help others, this role offers a rewarding and impactful career path.
Applicants must complete the official Marion County Employment Application. The application includes:
- Personal information and contact details
- Work availability (including day, afternoon, midnight, and weekend options)
- Employment history (10‑year minimum)
- Education and skills
- References (no relatives)
- Authorization for background checks
- Criminal records check form (required for Central Communications positions)
Applicants must also be prepared to:
- Verify legal authorization to work in the U.S.
- Complete required pre‑employment testing
- Complete an in person interview
How to Apply
Download and complete the Marion County Employment Application:
https://www.marioncountywv.com/document_center/Application.doc
(Copy & paste the link into your browser to open the application.)
Submit your completed application by:
- Hand delivery or mail to the Marion County DHSEM office
- Email to: marioncodhsem@gmail.com
Pay: From $18.47 per hour
Benefits:
- Dental insurance
- Dependent health insurance coverage
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $18