What are the responsibilities and job description for the Loan Assistant position at MARION COMMUNITY BANK?
Leadership:
- Proactively seek opportunities for personal and professional development. Be growth minded.
- Enthusiastically support bank initiatives.
- Develop and maintain a supportive relationship with branch and interdepartmental teammates.
Sales & Service
- Consistently deliver unmatched service by executing the MCB PROMISE.
- Answer the telephone using MCB protocol. Warmly transfer calls when necessary.
- Develop a conversational competence about all bank products. Take the initiative to develop product knowledge. Consistently identify customer needs and present solutions.
Job Functions:
- Gather initial financial information on new customers and proactively request financial information from existing customers when necessary.
- Gather supporting credit documentation such as debt schedules and credit reports.
- Order applicable third-party loan due diligence items such as UCC searches, appraisals, title searches, environmental reports, flood determinations, and surveys.
- Process complete and accurate loan packages on new and renewed loans with minimal documentation exceptions.
- Coordinate loan closings with the loan officer and customer including legal counsel where appropriate.
- Accurately and timely scan completed loan and credit packages into the bank’s loan filing system.
- Monitor any documentation exceptions to ensure they are cleared in a timely manner.
- Handle regular loan maintenance for customers such as draw requests, pay downs, payment errors and payoffs.
- Onboard new customers thoroughly by introducing them to all products and service of the bank.
- Assist customers with any deposit related needs such as account opening, error resolution, debit card reorder, check orders, wire transfers, etc…
- Assist mortgage customers with GMFS applications and scan documents upon request to GMFS.
- Assist customers with any deposit related needs such as account opening, error resolution, debit card reorder, check orders, wire transfers, etc…
- Become the trusted primary point of contact between the commercial loan customer and the bank.
- Complete assigned training within the required deadlines.
- Other duties as assigned.
Senior Loan Assistant (is capable of executing all duties of a loan assistant AND has at least 5 years of experience with MCB)