What are the responsibilities and job description for the Customer Service Representative position at Marion Animal Hospital?
Job Title: Client Service Representative (CSR)
Location: Marion Animal Hospital
303 Wareham Road
Marion,MA 02538
Job Type: Full-Time / Part-Time
Salary Range:depending on experience
Are you a "people person" with a passion for pets?
We're looking for a compassionate and professional Client Service Representative to join our team at Marion Animal Hospital. As the face and voice of our practice, you will be the critical first point of contact for clients, playing a crucial role in setting a warm, welcoming, and professional tone for every visit, call and communication.
We leverage using technology in our day-to-day operations to streamline administrative tasks and improve client communication, ensuring that you can focus on what matters most: building strong relationships with pet parents and ensuring the highest quality of patient care.
Key Responsibilities
- Client Management: Greet clients, manage patient files, handle check-ins/check-outs, and facilitate a seamless client experience.
- Communication Hub: Answer phones, manage correspondence, and triage calls between routine inquiries and emergencies. AI tools help us ensure consistent and efficient communication, even during busy times.
- Scheduling & Records: Schedule appointments, send reminders, and maintain accurate client and patient records using our advanced practice software.
- Financial Transactions: Process payments and manage client financial information with accuracy and discretion.
- Problem Solving: Utilize strong soft skills like empathy and organization to diffuse negative client situations and foster long-term client bonding.
Qualifications & Skills
- High school diploma or equivalent required.
- Prior customer service experience is a must; experience in a veterinary or medical office setting is a bonus.
- Excellent organizational, communication, and computer literacy skills (comfortable with common software and keyboarding).
- Ability to remain professional and courteous while handling multiple tasks and interruptions in a fast-paced environment.
- A genuine passion for animal well-being and a commitment to client education.
- Fear Free Certified or commitment to obtaining certification (optional, but a great bonus!).
What We Offer
- Competitive wage and opportunities for professional development.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) plan with matching contributions.
- Paid time off (PTO) and employee pet discounts.
- A supportive work environment where AI tools enhance your work, but human connection remains at the heart of what we do.
Join our mission to provide the highest quality compassionate medical care!
Pay: From $17.00 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $17