Customer Service Representative

Marion All Star is an Indiana based company hiring for our client in Topeka, KS. This will be an IN OFFICE position located in Topeka, KS.

Job description

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Expands skills within an analytical or operational process.
• Maintains appropriate licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a moderate degree of supervision.

Functional Knowledge

• Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

• Supports the achievement of company goals by integrating teams for the best outcome.

Impact

• Impacts a team through quality of services and information provided.
• Follows standardized procedures and practices and receives moderate supervision and guidance.

Leadership

• Has no supervisory responsibilities.
• Manages own workload.

Problem Solving

• Ability to problem solve, self-guided.
• Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized and communicated in a warm empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Performs other duties as assigned.
• Complies with all policies and standards.

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Training: Training M-F, 8 AM - 4:30 PM.
• Work Schedule: Following training, employees will be assigned an 8 1/2 hour shift between 8 AM and 7 PM, M-F.
• Morning shift
• Day shift
• Evening shift
• Overtime

Work Location: IN PERSON in one location in Topeka, KS

Job Type: Full-time

Salary: $16.00 per hour

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Topeka, KS: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• You MUST be a resident of the State of Kansas for this position. Do you live in Kansas?

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 1 year (Required)

Work Location: In person

Salary : $16