Plumbing Service Technician

JOB SUMMARY:

The Plumbing Service Technician is responsible for installing, repairing, and maintaining pipes, fixtures, and other plumbing used for water distribution and wastewater disposal. Performs a variety of services ranging from faucet repairs to water heater installations and plumbing systems replacements for residential customers while maintaining the highest level of customer service.

ESSENTIAL JOB FUNCTIONS:

• Install, repair, and maintain plumbing systems and fixtures.  
• Read blueprints, drawings, and specifications to determine the layout of plumbing systems, water supply networks, and waste and drainage systems.  
• Plan, install, and service plumbing systems, fixtures, piping equipment, and controls. These piping systems may be used to transport water, waste, gases, or hot liquids.  
• Provide excellent customer service to residential customers by educating them on plumbing services recommended in their homes if a foreseeable and/or hazardous condition is detected.  
• Identify required tools and special equipment  
• Select the type and size of pipe required  
• Locate and mark positions for connections and fixtures  
• Install supports and hangers for pipe, fixtures, and equipment  
• Assemble and install valves and fittings  
• Install, repair, and maintain water treatment equipment, piping, and controls  
• Install, repair, and maintain underground storm sanitary and water piping systems  
• Install, repair, and maintain sinks, tubs, and toilets  
• Install, repair, and maintain water heaters and conditioners  
• Install, repair, and maintain plumbing fixtures, appliances, and trim  
• Test pipe systems and fixtures for leaks  
• Perform scheduled maintenance service on plumbing systems and fixtures  
• Apply all codes to installations, repairs, and maintenance  
• Ensure all requirements as specified by the manufacturer of systems and fixtures are met  
• Ensure all installations, repairs and maintenance are properly sized, aligned, supported and graded  
• Ensure all installations, repairs and maintenance meet the requirements of the appropriate codes  
• Ensure all installations, repairs and maintenance meet environmental protection requirements  
• Ensure safety best practices are followed in the field.
• Other duties as assigned.

QUALIFICATIONS/ABILITIES:

• Ability to drive a company service truck safely at all times and to maintain a clean driving record.  
• Strong analytical and problems solving skills  
• Ability to make sound business decisions  
• Excellent written, verbal communication, and listening skills.  
• Excellent time management skills  
• Ability to sell services to customers in an effective and satisfactory manner; assist the customer in choosing the best service option and products and strive to win referrals and repeat business.  
• Ability to maintain a clean, organized job site  
• Ability to maintain a well-inventoried truck  
• Honesty and trustworthiness in dealing with customers  
• Demonstrate sound work ethic  
• Ability to work a varying schedule depending on the company’s needs; work off-shift with minimal notice if required, including holidays and weekends  
• Ability to participate in training sessions and company meetings  

Accuracy and timely invoicing, timesheets other daily paperwork

EDUCATION/EXPERIENCE REQUIREMENTS:

REQUIRED:

• High School Diploma or equivalent required, associates and college degrees preferred
• Experience in the trades: HVAC, plumbing, electrical
• Experience with Service Titan
• Clean driving record

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Customer/exterior environment
• Must be able to lift ~50lbs