Plumbing Helper

Job Summary

The Plumber Helper is responsible for assisting the Service Plumber Technician with the installation, maintenance, and repair of plumbing systems in homes and offices. Under the direction of a licensed plumber, plumber helpers install pipes, replace faucets, unclog toilets, install garbage disposals, and adjust water pressure.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Follow American’s Service System approach to ensure a best-in-class customer experience resulting in great online reviews, referrals, and repeat customers.
• Learn from experienced plumbers all the technical and soft skills needed to be a Service Plumber Technician.
• Assist with light repair and installation work.
• Always be courteous, respectful, and pleasant to the customer.
• Be accurate and timely with all paperwork.
• Obey the company Code of Ethics and the Team Rules.
• Maintained a clean, organized job site and well-inventoried truck.
• Always be safety-conscious both on the job and while driving.
• Actively participate in training exercises, morning meetings, and retreats
• Attend training and team meetings as requested.

 Minimum Qualifications

• Must have a valid driver’s license
• Excellent customer service skills
• Mechanical Aptitude
• Good communication skills
• Ability and willingness to learn.
• Excellent written and verbal communication skills
• Willingness to work a varying schedule from time to time, depending on customer demand; including outside normal shifts or schedules with minimal notice if required
• Ability to maintain a good driving record that corresponds with insurance coverage

Physical Demands and Work Environment

Physical Demands:

• Ability to regularly lift, transport and/or move objects 10 - 50lbs occasionally lift and/or move objects that weigh more than 100 lbs.         May also come in contact with sharp, hot, and/or very cold supplies and equipment
• Exposure to the smells associated with sewer and water
• Safe and courteous driving at all times
• Exposure to the sounds associated with power tools, dust, and other debris.
• Work is performed in residential homes and service may be performed in confined areas. Frequent bending, twisting, climbing, squatting, and reaching is required
• Ability to be trained and effectively use an electronic tablet to conduct business

Working Environment:

• Work both indoors and outdoors
• Exposure to very hot or very cold temperatures 
• Will be in proximity to hazardous conditions, equipment, and situations
• Employees may be exposed to moderate levels of noise and wildlife - birds, rodents, etc (living and/or dead).
• Wear safety attire, such as goggles or other protective clothing
• Could be exposed to sounds and noise levels that are uncomfortable and distracting
• Work in high or elevated places 
• Ability to climb ladders and work from roofs and scaffolding
• Will work around exposed contaminants.

Experience/education:

• High school diploma or equivalent.