What are the responsibilities and job description for the HVAC Branch Manager position at Mario Purchaser LLC?
Branch Manager – HVAC Division
Len the Plumber Heating & Air | NOVA
Compensation: $120-135,000 up to a 40 % Bonus Eligibility
Classification: Salaried Exempt | Full-Time
Join Our Winning Team!
Len the Plumber Heating & Air is hiring an HVAC Branch Manager to lead our high-performing residential HVAC operations in Alexandria, VA. This key leadership role owns P&L and oversees service operations, customer experience, staffing, safety, and growth.
Why You’ll Love Working Here
- Lead at Scale: Guide a multi-million-dollar plumbing operation with top-tier technicians and leaders.
- Impact & Autonomy: Full P&L ownership, KPI accountability, and strategic growth responsibility.
- Customer-First Culture: Deliver same-day service with excellence and integrity.
- Career Development: Leadership training, clear advancement pathways, and cross-brand collaboration.
- Benefits: Medical, dental, vision, 401(k) match, PTO, paid holidays, company-paid life, disability, EAP.
What You’ll Do.
- Build and execute annual/quarterly business plans aligned to revenue, gross margin, and EBITDA goals.
- Drive growth through capacity planning, pricing discipline, add-on services, and market expansion.
- Manage budgeting, forecasting, and KPI cadence; course-correct with data-driven action plans.
- Recruit, develop, and coach service managers, field supervisors, and plumbers; build a performance culture.
- Partner with leadership on onboarding, safety/OSHA compliance, technical training, and career pathways.
- Ensure world-class customer experience (speed to schedule, conversion, NPS/CSAT, callbacks reduction).
- Strengthen parts/vendor relationships and inventory controls to improve first-visit completion.
- Collaborate cross-functionally (Marketing, Recruiting, Finance) to hit growth and profitability targets.
What You Bring
- REQUIRED: 5 years of leadership in residential HVAC service (field and ops).
- Proven success managing P&L, KPIs, and (ideally) multi-site or high-volume operations.
- Excellent communication, coaching, and change-leadership skills.
- Proficiency with Microsoft Excel; ServiceTitan (or similar FSM/dispatch) experience strongly preferred.
- Bachelor’s degree in Business or related field preferred.
- Sales and customer service orientation
You’ll Be a Great Fit If You…
- Inspire teams and raise the bar on safety, quality, and customer care.
- Love using data/KPIs to drive decisions and continuous improvement.
- Thrive in a fast-paced, growth-focused environment and lead with urgency and integrity.
EOE
Salary : $120,000 - $135,000