General Manager – HVAC, Plumbing & Operations

Len The Plumber | Cherry Hill, NJ, Boothwyn & Horsham, PA

Compensation: $150,000-200K   | Base Performance Bonus Opportunity
Work Type: Full-Time
Reports To: Regional Leadership

About Len the Plumber Heating and Air

When you join Len the Plumber Heating & Air, you’re not just starting a job—you’re becoming part of a family. We value teamwork, respect, and integrity in everything we do. Our technicians, customer service staff, and support teams work side by side to deliver the kind of service we’d want for our own families. We celebrate wins together, invest in each other’s growth, and create an environment where you can do your best work and feel proud of the difference you make every day.

Why Join Us

• Competitive base salary bonus opportunity
• Lead multiple high-growth service operations
• Partner directly with regional and executive leadership
• Strong support infrastructure across recruiting, marketing, training, finance, and operations
• Opportunity to build culture, develop teams, and drive operational excellence
• Full benefits package including medical, dental, vision, PTO, and 401(k)

Position Summary

The General Manager is responsible for providing overall leadership to Len The Plumber to achieve revenue, profitability, and KPI objectives while creating a customer-centric and solutions-oriented culture. This role is responsible for driving operational excellence, employee development, customer satisfaction, and overall business performance across multiple business units.

The ideal candidate is a hands-on leader with strong P&L experience, operational expertise within the trades industry, and a proven ability to lead high-performing teams in a fast-paced environment.

What You’ll Do

• Maintain full P&L accountability for all operations.
• Develop and execute comprehensive business plans across HVAC, Plumbing, Sewer, and Electrical operations
• Achieve revenue, profitability, and KPI goals through operational excellence and performance management
• Drive productivity, service performance, sales effectiveness, and customer satisfaction initiatives
• Effectively partner and collaborate cross-functionally with operations, finance, HR, recruiting, marketing, dispatch, fleet, warehouse, and training teams
• Recruit, hire, develop, and retain high-performing leaders and field teams
• Build and maintain a performance-driven culture focused on accountability and growth
• Ensure teams consistently deliver an excellent customer experience and uphold the company’s same-day service promise
• Support development and execution of onboarding, coaching, technical training, leadership development, and safety programs
• Oversee operational support functions including dispatching, permitting, fleet, facilities, warehouse, and logistics
• Participate in regional business reviews and leadership meetings to report on business performance and strategic initiatives
• Ensure compliance with all local, state, and federal operational and safety requirements
• Promote and enforce safety best practices across all field operations
• Other duties as assigned

What We’re Looking For

Required Qualifications

• Bachelor’s degree in Business Administration and/or 10 years of related leadership experience
• 10 years of experience leading business operations with full P&L accountability
• Proven experience building high-performance cultures and leading cross-functional operations
• 5 years of management experience within the residential home service trades industry
• Strong background in operations, sales, customer service, and organizational development
• Demonstrated success driving revenue growth, profitability, training, and employee development
• Strong analytical and business acumen with the ability to interpret KPIs and operational data
• Excellent communication, leadership, and organizational skills
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint
• Ability to work flexible schedules based on business needs

Preferred Qualifications

• Experience within HVAC, Plumbing, Sewer, and/or Electrical operations
• Experience using ServiceTitan or similar field service management software

Schedule

Monday–Friday | Schedule flexibility based on operational needs

Benefits

• Competitive Compensation Bonus Opportunity
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Holidays
• Leadership Development Opportunities

EOE