What are the responsibilities and job description for the Dispatcher position at Mario Purchaser LLC?
🚨 We're Hiring Dispatchers! 🚨
📍 Len the Plumber – Horsham, PA
Do you have dispatching experience in the HVAC, Plumbing, or Electrical industry?
Or have you worked in a fast-paced home services environment? If so, we'd love to hear from you!
Join a team where your skills make a difference every day.
✅ Competitive pay
✅ Great team culture
✅ Growth opportunities
Please Note: This is an on-site position in Horsham, PA. This is not a remote or hybrid role—no exceptions.
Apply today or message me to learn more!
About Len the Plumbing Heating & Air
Len the Plumber Heating & Air has been providing trusted plumbing and HVAC services across the Mid-Atlantic for 25 years. We’re a fast-growing company that values integrity, teamwork, and helping every employee build a rewarding career in the trades.
Why Join Our Team?
- Competitive Pay
- Weekly Paycheck
- 401(k) Match & Health Benefits (Medical, Dental, Vision)
- Short & Long-Term Disability Company Paid Life Insurance
- Paid Time Off (PTO) Paid Holidays
- Employee Assistance Program
- Internal growth opportunities!
What You’ll Do
- Schedule and dispatch service calls to technicians for maximum efficiency and customer satisfaction.
- Maintain real-time communication with technicians via phone, email, and text throughout the day.
- Manage the dispatch board to optimize schedules, compress routes, and maximize team productivity.
- Coordinate return trips for parts-related jobs and ensure timely completion of outstanding work.
- Notify customers proactively if schedules change, rescheduling as needed to meet their convenience.
- Partner with Purchasing and Warehouse teams to coordinate timely part deliveries to technicians.
- Follow Dispatching for Profits and priority scheduling guidelines to ensure the right technician is assigned to each job.
- Debrief technicians after each call and ensure timely job completion and payment collection.
- Collaborate with the Customer Service team to ensure accurate call booking and seamless communication.
- Resolve customer issues quickly and professionally, ensuring satisfaction with each interaction.
- Support field operations by promoting safety best practices and adherence to company standards.
- Perform other duties as assigned.
What We’re Looking For
- Required: High school diploma or GED.
- Proficiency with MS Office Suite (Excel, PowerPoint, Outlook).
- Experience with ServiceTitan or other dispatching software is a plus.
- Experience in HVAC, plumbing, or electrical trades preferred.
- Bilingual skills a plus.
- A self-starter who is reliable, flexible, and thrives in a fast-paced environment.
- Strong communication and customer service skills — both written and verbal.
- Excellent organizational, problem-solving, and multitasking abilities.
- Professional and composed under pressure with strong follow-through.
- Ability to manage multiple priorities and think critically when challenges arise.
- Team players who collaborate effectively across departments.
Schedule:
7:00 AM-530 or 10:00 AM -830 PM with rotating 4 week, weekend schedule
Hourly Pay:
$25-$30 DOE
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
EOE
Salary : $25 - $30