Customer Service Representative - Call Center CSR

Customer Service Representative - CALL CENTER CSR
Location: Tampa, FL 33619
Pay: $17.00-$19.00

Full Time / Hourly

What You’ll Do

The Customer Service Rep. converts incoming service request into booked calls for our Service Technicians.  The CSR is the first line of communication with current and potential customers and serves a key role in building the customer relationship as well as setting the customers’ expectations about the company. 

Call Center experience is preferred!

• Handle high-volume inbound calls with professionalism and accuracy
• Convert inbound inquiries into scheduled, revenue-generating service appointments
•  Accurately collect and enter all necessary customer information into the service database 
• Make outbound calls to schedule, confirm, and follow up on appointments
• Resolve customer concerns while maintaining composure and professionalism
• Enter and manage data accurately within our CRM system
• Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors
• Conduct follow-up calls with customers to ensure satisfaction and explore additional service opportunities
• Participate in training sessions and remain informed on service updates, offerings, and procedures

What You’ll Do:

• Convert inbound calls and web leads into booked appointments to help meet team and individual goals.
• Identify customer needs, answer questions, and overcome objections with professionalism and empathy.
• Accurately record customer details in the service database and maintain clear, organized documentation.
• Communicate effectively with dispatchers and service technicians to ensure seamless scheduling.
• Provide outstanding service on every call — from first contact to follow-up.
• Manage multiple lead sources, including web inquiries and answering service messages.
• Perform opening and closing duties and support daily office operations.
• Work collaboratively across departments to ensure every customer receives top-tier service.
• Distribute schedule updates and route changes to the service team as needed.
• Follow all company and safety best practices.

 What We’re Looking For:

• A positive, friendly, and professional attitude.
• Excellent communication and active listening skills.
• Strong multitasking, organization, and attention to detail.
• A self-starter who takes ownership of individual and team goals.
• Adaptable in a fast-paced environment and receptive to coaching.
• Ability to work on flexible schedules — including evenings, weekends, or holidays as needed.

Qualifications 

• Required: High school diploma or equivalent.
• Preferred: Associate degree or higher.
• 3 years of customer service experience (home services or call-center experience preferred).
• Proficient in Microsoft Office Suite; sales experience a plus.

Why Join Us:

• Weekly Pay
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Short-Term & Long-Term Disability
• Life Insurance
• Paid Time Off (PTO) & Paid Holidays
• Employee Assistance Program (EAP)
• Ongoing Training and Career Development

About Acree Plumbing Air and Electric,

Acree has been in business since 1967 (over 50 years!). We proudly service the Tampa community and the other counties: Pinellas, Pasco, some Polk, and Manatee. We offer same-day service from top-notch technicians that provide unparalleled customer service.

At Acree, we believe that our employees will take great care of our customers because we take great care of our employees. Everybody Wins!

Pre-Employment Requirements:

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations. 

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. 

EOE