Customer Experience Specialist

Location: Tampa, FL 33619

Schedule: 08:00am to 5:00pm or 09:00am to 6:00pm with rotating Saturdays.

This is a Full Time, Hourly position, working on-site at our Tampa office.

 Pay: $17.00-$20.00 hourly plus bonuses

About Acree Plumbing Air and Electric

Acree has been in business since 1967 (over 50 years!). We proudly service the Tampa community and the other counties: Pinellas, Pasco, some Polk, and Manatee. We offer same-day service from top-notch technicians that provide unparalleled customer service.

At Acree, we believe that our employees will take great care of our customers because we take great care of our employees. Everybody Wins!

• Competitive hourly pay weekly pay
• Incentive opportunities
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Holidays
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Opportunities for advancement in a company that promotes from within

What You’ll Do

• Handle high-volume inbound calls with professionalism and accuracy
• Convert inbound inquiries into scheduled, revenue-generating service appointments
• Make outbound calls to schedule, confirm, and follow up on appointments
• Resolve customer concerns while maintaining composure and professionalism
• Enter and manage data accurately within our CRM system
• Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors
• Conduct follow-up calls with customers to ensure satisfaction and explore additional service opportunities
• Participate in training sessions and remain informed on service updates, offerings, and procedures
• Successfully convert requests for service into booked appointments to meet individual and team KPI goals 
•  Correctly identify customer needs and overcome objections that may impede call booking 
•  Accurately collect and enter all necessary customer information into the service database 
•  Answers all calls with a sense of urgency while providing superior customer service at all times 
•   Communicate professionally and effectively with Dispatch and Service teams to ensure proper customer handling 
•  Follow-up with customers to ensure overall satisfaction with customer experience and service 
•  Effectively handles all other lead sources; such as web leads and answering service messages.  
•  Successfully performs opening and closing duties. 
• Other duties as assigned.

What we are looking for:

• Sales experience is preferred
• Previous high volume call center experience is preffered
• Home service experience preferred
• Service Titan experience is preffered
• Excellent verbal and written communication skills
• Positive, professional, and friendly demeanor
• Strong problem-solving and multitasking abilities
• Self-motivated, organized, and team-oriented
• High school diploma or equivalent (Associate’s or higher a plus)  
  
  

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE