Application Analyst III, Information Technology, Full-Time, Days

About Marinhealth

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Company

Marin General Hospital dba MarinHealth Medical Center

Compensation Range

$54.32 - $81.48

Work Shift

8 Hour (days) (United States of America)

Scheduled Weekly Hours

40

Job Description Summary

Under the general direction of the Manager of Application Services for Information Technology, is responsible for providing the principal business and application support for assigned service groups, departments, and applications for Marin General Hospital (MGH). The individual will provide implementation, support and consulting services, acting in a lead role, as required by customers, according to established practices and standards set in the IT Department. The Application Analyst III serves as a key onsite resource and collaborates closely with end users, management, other IT staff, consultants and vendors to ensure maximal benefits/optimization are obtained from new or installed systems at Marin General Hospital and that realistic expectations are maintained. The Application Analyst III is required to know and understand the user areas and be capable of consulting, educating, and assisting user areas with application utilization and knowledge of assigned applications per user area. Under the general direction of the Manager of Application Services for Information Technology, is responsible for providing the principal business and application support for assigned service groups, departments, and applications for Marin General Hospital (MGH). The individual will provide implementation, support, and consulting services, acting in a lead role, as required by customers, according to established practices and standards set in the IT Department. The Application Analyst III serves as a key onsite resource and collaborates closely with end users, management, other IT staff, consultants, and vendors to ensure maximal benefits/optimization are obtained from new or installed systems at Marin General Hospital and that realistic expectations are maintained. The Application Analyst III is required to know and understand the user areas and be capable of consulting, educating, and assisting user areas with application utilization and knowledge of assigned applications per user area.

Job Specifications

Job Requirements, Prerequisites and Essential Functions:

Education

• Bachelor’s degree in business administration, Accounting, Health Services Administration, Computer/Information Science, clinical, or a healthcare-related field preferred.
• Postgraduate course work and/or certification highly desirable.
  
  

Experience

• Minimum of seven to ten years demonstrated experience in applications analysis, management, implementation, and supporting systems in a hospital setting.
• In addition to McKesson experience with modules in their area of expertise, hospital operational experience gained through working within an ancillary or patient care department, either in a systems or operations support capacity, is required.
• Application and technology implementation experience highly desirable, including competency in standard IT project development phases.
  
  

License And Certifications

• Calif Drivers Class C (CALC) Required at hire
  
  

Prerequisite Skills

• Demonstrated knowledge of applications in the Marin General Hospital environment, currently primarily McKesson products, current information technology, including hardware, software, operating systems, interfaces, networking and major technology trends.
• Experience with structured systems analysis, technical project planning/management, and interdepartmental coordination.
• Ability to work independently and lead a team of IT Staff and end users, prioritize tasks and respond appropriately to urgent needs or requests while meeting deadlines and budget limitations in a largely project-oriented work environment. Demonstrated ability to exercise good judgment and problem solve independently
• Must be able to handle multiple projects simultaneously, demonstrating initiative, creativity, resourcefulness and flexibility, including Team Leading and project management duties.
• Must have excellent verbal and written communication skills, and experience and commitment to developing training materials, policies and procedures, change control documentation and conducting oral presentations.
• Ability to analyze information to form logical and consistent conclusions, and to communicate the logical process to customers and co-workers.
• Demonstrated enthusiastic customer service orientation and ability to work tactfully and diplomatically at all times is essential.
• Demonstrable experience with software modules such as MS Office Suite, Windows Current Version, and Report Writers such as Crystal.
• Demonstrated knowledge of Hospital Operations in the area of expertise or assignment.
• Demonstrated ability to perform troubleshooting tasks at a high and complex level.
• Demonstrated ability to perform duties in a flexible manner, responding to contingencies as they arise, and coping with a stressful environment.
• Provides leadership to the Applications Team, assisting the group manager as needed, and teaching and mentoring to advance the skills of team.
• Demonstrated ability to establish and enhance relationships within the work environment, especially with customers.
  
  

Primary Customer Served (Age Specific Criteria)

This position is not a patient care position, and as such, this section does not apply

Patient Privacy (HIPAA Compliance)

Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records. This position requires patient health information to perform the functions outlined as part of this position description.

Duties And Responsibilities

Essential (Not Modifiable)

• Maintains an in depth knowledge about IT Departmental operations, procedures, regulatory requirements and currently installed information systems for the closely related service groups assigned to support application products.
• Develops operational needs assessments to identify opportunities for improving systems-related workflow, methods and procedures through appropriate application of information technologies and knowledge of applicable laws and regulations; develop cost-benefit analyses; document recommendations; and work with staff, management, end user and vendor personnel to implement changes.
• Ensures the interfaces of systems and equipment are maintained, and necessary changes are implemented, tested and documented in a reliable manner.
• Leads in maintenance, operational troubleshooting and coordinating repair of systems and applications to ensure maximal operational effectiveness. Documents and communicates change controls.
• Leads end users with utilization of critical components of installed systems as required (e.g., quality control/reporting, managing master file and data base maintenance), including installation and testing of software upgrades.
• Leads with specialized reporting (definition, creation) and analysis.
• Develops training materials and conduct training of end user and other staff. Updates training and documentation as procedures and/or software are modified, using change control procedures.
• Assists with developing and maintaining departmental procedure manual working with the PMO.
• Monitors utilization of information systems and applications; prepare recommendations for modifying configurations to accommodate changing end user and regulatory requirements.
• Depending on specific IT project activities, the Application Analyst III may function as a project/implementation manager as well as a project resource in multiple concurrent projects.
• Demonstrates a commitment to departmental and project-based teamwork as shown by timely team communication, follow-through on assigned responsibility, and willingness to search for opportunities for improvement.
• Demonstrates a commitment to ongoing cross-training, backup support, installed system maintenance, department goals and enthusiastic customer service
• Masters IT best-practices and standards.
• Follows defined troubleshooting processes to fully resolve customer issues.
• Works with resources on other teams, as appropriate, to jointly resolve cases.
• Maintains accurate work logs and provide customers with updates per guidelines.
• Contributes to the knowledge base by adding and supplementing entries.
• Reports on individual performance metrics or success factors as requested.
• Adheres to all privacy, security and HIPAA requirements.
• Participates in any on-call rotations established for the Applications Team.
  
  

Secondary (Modifiable)

• Prepares reports and ad hoc studies as requested.
• Participates in special meetings and work groups; including team members, end users, Information Systems staff and management.
• Participates in professional organizations and user groups.
• Other duties as assigned.
  
  

Accommodation

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or TalentAcquisition@mymarinhealth.org.

C.A.R.E.S. Standards

MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.